Director of Quality and Evaluation
- Compensation
- Not disclosed
- Location
- Michigan, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- Bachelor's degree in Data Analytics, Statistics, Public Health, Business Administration, Healthcare Administration, Human Services, Sociology, Psychology, Research Methods, Organizational Leadership,
- Minimum of seven (7) years of progressively responsible experience in quality improvement, evaluation, analytics, stakeholder experience, research, organizational effectiveness, business intelligence,
- Minimum of three (3) years of leadership experience managing professional staff, projects, and organizational initiatives.
Nice to have
- Master's degree in a related field.
- Experience in healthcare, Medicaid, long-term services and supports (LTSS), human services, financial management services, or related industries.
- Experience developing and administering customer satisfaction surveys and stakeholder feedback programs.
- Experience facilitating focus groups, interviews, listening sessions, and qualitative research activities.
- Experience conducting program evaluations and outcome assessments.
- Experience with business intelligence platforms such as Power BI, Tableau, SQL, or similar reporting tools.
- Experience with survey platforms such as Qualtrics, SurveyMonkey, Alchemer, or similar systems.
- Experience leading reporting automation and data visualization initiatives.
- Experience supporting organizational change and continuous improvement efforts.
Full description
Director of Quality and Evaluation Job Description Position Summary
The Director of Quality and Evaluation is responsible for leading the organization's quality monitoring, evaluation, stakeholder experience, and organizational learning functions. This position oversees the collection, analysis, interpretation, and reporting of quantitative and qualitative data to assess organizational effectiveness, service quality, stakeholder satisfaction, and contractual performance.
The Director serves as the organization's subject matter expert in evaluation methodologies, stakeholder experience measurement, quality monitoring, qualitative and quantitative research, and data-driven decision-making. This role partners closely with executive leadership to identify trends, evaluate outcomes, measure stakeholder experience, and develop actionable recommendations that improve organizational effectiveness, service delivery, and strategic outcomes.
The Director fosters a culture of continuous improvement by transforming data, stakeholder feedback, and evaluation findings into meaningful organizational insights and improvement initiatives.
Essential Duties and ResponsibilitiesQuality Monitoring & Data Integrity
- Develop, implement, and oversee organizational quality monitoring processes and standards.
- Lead quality reviews of key operational processes, data sets, high-dollar payment transactions, and special projects.
- Establish quality indicators, performance measures, and monitoring methodologies to assess accuracy, consistency, and effectiveness.
- Ensure the integrity, reliability, and consistency of organizational data utilized for decision-making and reporting.
- Identify trends, risks, and opportunities through ongoing quality reviews and data analysis.
- Develop recommendations to improve quality outcomes, reduce errors, and strengthen organizational processes.
- Collaborate with operational and technology teams to improve data quality, reporting accuracy, and process effectiveness.
Evaluation, Research & Organizational Learning
- Design and implement quantitative and qualitative evaluation methodologies to assess organizational performance, service quality, stakeholder experience, and program outcomes.
- Develop and maintain evaluation frameworks, outcome measures, and key performance indicators aligned with organizational goals and contractual requirements.
- Conduct organizational assessments and program evaluations to identify strengths, opportunities, and areas for improvement.
- Lead root cause analyses and trend analyses to identify systemic issues and improvement opportunities.