Director of Quality Engineering

The Director of Quality Engineering – Automation & Performance is the senior technical, delivery, and practice leader for iLAB U.S. Automation and Performance Testing. The role is accountable for the day-to-day management of U.S. engineering initiatives and resources, while also providing hands-on consulting leadership for strategic clients.

This leader defines the practice strategy, architecture, standards, delivery assurance, reusable solutions, and capability roadmap for Automation and Performance Testing. Working as part of a global delivery organization, they combine technical credibility, client leadership, people management, and commercial judgment to deliver measurable quality outcomes, strengthen service offerings, and build scalable engineering capability.

• Own the day-to-day delivery, prioritization, staffing, allocation, utilization, performance, and technical direction of all iLAB U.S. Automation and Performance Testing initiatives and resources.

• Define and evolve Automation and Performance Testing strategies, capability roadmaps, service offerings, architectures, standards, frameworks, methods, tools, reusable accelerators, and intellectual property.

• Oversee technical assurance across high-impact deliveries, including solution architecture, automation and performance engineering design, CI/CD integration, AI-enabled engineering guardrails, test-data readiness, and environment readiness.

• Lead critical client-facing activities, including technical discovery, project kickoffs, solutioning workshops, executive presentations, steering reviews, escalations, and project recovery.

• Serve as the senior technical escalation point for complex or at-risk engagements and personally provide architecture, assessment, technical review, troubleshooting, and recovery leadership until delivery is stabilized.

• Lead the technical development and review of RFIs, RFPs, proposals, SOWs, estimates, staffing models, assumptions, deliverables, risks, acceptance criteria, and service commitments

• Establish and oversee practical engineering governance, including quality gates, code and architecture reviews, documentation standards, source-control practices, repository security, and technical approval processes.

• Define and guide responsible, value-focused uses of AI within Automation and Performance Testing, including test design assistance, script development and maintenance, results analysis, defect insight, and knowledge retrieval, while applying company security, privacy, data-handling, and human-review requirements

• Hire, coach, develop, and retain engineering managers, architects, principal engineers, and technical specialists; establish competency expectations, career paths, succession plans, and backup coverage for critical capabilities.

• Collaborate with global delivery leaders to align technical standards, share reusable assets and expertise, and support other geographies with strategic client and delivery needs.

• Partner with Sales, Professional Services, Operations, Finance, and Talent Management on capacity planning, forecasting, utilization, delivery margin and growth opportunities.

• Represent iLAB as a Quality Engineering thought leader through conferences, industry events, client advisory councils, publications, demonstrations, and market-facing content.