Director of Sales & Operations Planning

• We are seeking a strategic, process-driven Director of Sales & Operations Planning (S&OP) with a strong focus on operations planning, resource management, and labor modeling. This role owns the integrated planning function responsible for translating business strategy into executable operational plans that balance capacity and labor against service and cost targets
• This is a highly visible leadership role, setting the operations planning strategy and partnering directly with senior leadership across the organization to shape network-wide decisions
• Additionally this role will be responsible for evolving the department - partnering with cross functional teams to create newer and more accurate models that leverage industry best practices and expertise
• Own the Operations Planning Strategy: Set the vision and governance for the S&OP process, chairing the weekly S&OP meeting and driving alignment between demand signals and executable operations plans across the network
• Define the KPI framework and accountability structure that governs plan execution across sites and functions
• Fulfillment Capacity Strategy: Own medium- to long-range capacity planning across the network, setting the strategy for personnel, equipment, and material capabilities, and making the call on when network routing or footprint changes are needed
• Labor & Resource Planning Leadership:
• Own the translation of volume plans into required hours by role and process path, and the labor models that drive it
• Serve as the primary executive partner to HR, Finance, and Operations leadership in aligning staffing strategy with operational demand across the network
• Develop and recommend the long-range workforce strategy by anticipating volume trends, seasonal spikes, and the labor impact of strategic initiatives
• Provide recommendations on cross-training, temporary staffing, and overtime strategy based on network-wide capacity constraints
• Operational Scenario Modeling: Direct scenario planning to simulate the impact of volume changes, labor availability, or supply disruptions, and translate the results into leadership recommendations and contingency plans
• Cross-Functional & Executive Alignment: Serve as the primary point of accountability across compounding, dispense and fulfillment, planning, and finance to ensure operational readiness, resolving cross-functional trade-offs and escalations
• Process Optimization: Set the roadmap for continuous improvement in planning processes and models, driving initiatives that improve modeling accuracy, increase efficiency or increase visibility
• Performance Management & Reporting: Own the dashboard and KPI strategy for plan adherence, resource utilization, labor efficiency, and production performance, and use it to drive decisions at the leadership level
• Executive Communication & Influence: Present operational insights and capacity trade-offs to executive leadership as needed, shaping strategic decisions on network investment, staffing, and capacity
• Team Leadership & Development: Build, lead, and develop a team of planners and analysts, establishing career paths and elevating planning capability across the organization

Benefits

• Generous PTO: Take the time you need, when you need it - including generous parental leave
• Full healthcare: High-coverage medical, dental & vision coverage for individuals and families
• Retirement planning: Take advantage of our 401(k) plan including contribution matching
• Work from anywhere: We are a remote-first company, so you can work from anywhere you like in the uS
• Robust compensation: We offer competitive salary bands and stock options
• Employee discount: Employees can take advantage of product discounts
• Utility stipend: A extra $75 each month to cover extra cell phone, internet, or data usage
• Spending accounts: Options for additional HSA and FSA plans to help toward healthcare costs

• Expertise in workforce planning, labor forecasting, and operational planning, with deep fluency in translating data into executive-level strategy
• Bachelor’s degree in Operations Management, Supply Chain, or related field (MBA or Master’s preferred)
• Proven track record setting operations planning strategy at a multi-site or network level
• Excellent executive presence and communication skills, with a demonstrated track record of influencing C-suite/senior leadership decisions
• Strong analytical and problem-solving skills, with advanced skills using tools such as Excel, Power BI, Tableau, or labor planning software
• 8+ years of people leadership experience, including managing teams larger than 6
• 12+ years of experience in operations planning, resource management, or labor modeling in a manufacturing, warehouse, or industrial setting
• Experience leading the implementation or selection of labor planning tools or workforce management systems at scale
• If you’re excited about this role, we encourage you to apply—even if you’re not sure if your background or experience is a perfect match