Director of Warehouse Operations

About the company

Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (luxury seating home furnishing).

About the Position

The Director of Warehouse Operations is a hands-on, operations-focused leader responsible for the overall performance and execution of warehouse and distribution operations. This role provides leadership across Receiving, Shipping, Quality Control, and Repairs with a strong focus on operational execution, employee development, KPI performance, process improvement, and delivering a world-class experience for our customers. This leader will oversee the day-to-day warehouse operation while developing the people, processes, and procedures necessary to support AHD’s continued growth. The Director will establish clear performance expectations, drive accountability through measurable KPIs, develop and maintain SOPs, and use data and warehouse systems to identify opportunities for greater efficiency, accuracy, quality, and productivity.

The ideal candidate is a highly visible and hands-on leader who enjoys being on the warehouse floor and engaging directly with supervisors, leads, and associates. This individual will be a strong tactical leader, skilled executor, and cultural ambassador who can build strong teams, develop warehouse leadership, improve processes, and create a culture of accountability and continuous improvement.

Position Responsibilities

• Provide strategic and tactical leadership for daily warehouse and distribution operations, including Receiving, Shipping, Quality Control, Repairs, and related warehouse functions
• Oversee processes to ensure consistent execution, accuracy, quality, and service
• Reinforce company safety standards and expectations within warehouse operations and partner with the appropriate teams on training, incidents, and compliance
• Train teams on warehouse processes, validate proficiency, establish clear performance expectations, and actively engage employees in coaching, development, and career-pathing activities
• Develop, standardize, and enforce SOPs across warehouse functions to improve consistency, scalability, safety, and operational discipline
• Manage warehouse staffing, scheduling, productivity, and overtime performance in support of daily operational needs
• Manage warehouse KPIs and operating metrics, including shipping accuracy, on-time shipment, inventory accuracy, labor cost and overtime, internal damage, packaging expense, productivity, and safety performance; analyze trends and implement corrective actions
• Lead cost-improvement and continuous improvement initiatives focused on workflow, space utilization, throughput, packaging optimization, internal damage reduction, quality, efficiency, and operating expense
• Develop best practices utilizing systems and processes; become highly proficient in the company ERP, WMS, and TMS to improve operating efficiencies, accuracy, workflow, and reporting
• Collaborate cross-functionally with Customer Service, Operations, Facilities, Finance, Human Resources, and other departments to resolve warehouse-related issues and support business needs
• Hire, retain, coach, develop, and hold accountable warehouse supervisors, leads, and associates; build leadership capability, career paths, and succession plans across the operation
• Maintain a consistent leadership presence on the warehouse floor, proactively identifying barriers, reinforcing standards, and engaging directly with employees
• Partner with senior leadership on warehouse priorities, resource needs, operational challenges, and initiatives supporting company growth

KPIs & Performance Focus

• Receiving / Dock-to-Stock Performance
• On time shipment
• Safety and Compliance
• Internal Damage Rate & Packaging Optimization
• Productivity and Performance Metrics
• Overall Efficiency and Improvement
• Packaging Materials & Operational Cost Management
• Labor Productivity and Overtime
• Shipping, Receiving & Inventory Accuracy

What we can do for you:

• Play a pivotal role in our company’s transformation and growth
• Align with a growing company that operates in the luxury market
• Provide training and career development opportunities
• Enjoy a high-paced and collaborative work environment
• Eligible for up to a 6% employer 401(k) contribution following six months of employment
• Take advantage of paid time off away from work, including scheduled company holidays
• Participate in competitive benefits and incentivizing programs
• Team building company sponsored events
• Employee discount and bi-annual sample sale