Director, Practice Operations Framingham and Norfolk

Skills

• stakeholder-management
• strategic-planning

Must have

1. 1. Bachelor's degree in business, healthcare, or a related field or equivalent combination of education and experience such as Associate’s degree in business, healthcare, or a related field and two (2
2. 2. Seven (7) years of healthcare management or practice management experience working directly with physicians and practice members.

Nice to have

1. 1. Master’s degree in business, healthcare, or a related field.
2. 2. Ten (10) years of healthcare management or practice management experience working directly with physicians and practice members.
3. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and respons
4. 1. Directs the practice operations managers in the day-to-day operations of their employed outpatient physician practices to ensure each practice is meeting optimal operational efficiency, fiscal stab
5. 2. Collaborates with the practice operations managers in the implementation of best practice models in all areas of practices operations. Develops guidelines for prioritizing work activities, evaluati
6. 3. Evaluates practice efficiency including all personnel (physicians, clinical and administrative support staff) utilizing accepted quality measures, productivity standards, skill mix comparisons, and
7. 4. Participates in the development of and oversees budgets for the practices. Reviews monthly P&L reports in detail, determines opportunities for improvements, and creates and implements action plans
8. 5. Conducts monthly operations team meetings to review new policies and procedures, processes, quality measures, etc., and monthly one-on-one meetings with each practice manager at each practice locat
9. 6. Initiates and maintains all policy and procedure manuals. Develops and implements standardized processes for practices to ensure consistency throughout the physician network. Works with practice op
10. 7. Works collaboratively with the physician recruitment team on the provider enrollment onboarding activities related to new practice acquisitions or new employed providers. Works closely with the pro
11. 8. In collaboration with the Vice President of Physician Services, implements the transition plan for newly acquired physician practices. Acts as liaison to physicians, support staff, operations team,
12. 9. Works collaboratively with representatives from the physician organizations to ensure that our practices and providers are achieving a high level of performance under managed risk contracts as we t
13. Physical Requirements:
14. 1. Work environment: professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.
15. 2. Frequently required to speak, hear, communicate and exchange information.
16. 3. Able to see and read computers displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.
17. 4. Occasionally lift and/or move up to 25 pounds.
18. 5. Ability to work in confined or open environments.
19. 6. Ability to work independently or in a team environment.
20. 7. Ability to travel to various locations both within the state and outside the state.
21. Skills & Abilities:
22. 1. Demonstrates leadership style that emphasizes openness, visibility and connectivity.
23. 2. Ability to convey the organization’s enthusiasm, confidence, goals, and mission and inspire those things in others.
24. 3. Ability to connect with people in a meaningful way at all levels within the organization in keeping with the culture of the senior leadership team.
25. 4. Demonstrates forward thinking and creativity with high ethical standards and an appropriate professional image while fostering collaboration and building consensus to achieve collective objectives.
26. 5. Ability to make tough choices that serve the best interests of the organization. Proven creative problem-solving skills with the willingness to take the initiative in leading change as well as the
27. 6. Ability to build consensus with strong negotiation, persuasion and communication skills to propose enhancements to operational processes to improve efficiency and/or effectiveness.
28. 7. Demonstrates strong interpersonal skills necessary to engage effectively at all levels for effecting timely progress.

Full description