Director, Reconditioning Operations

What’s Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!

That’s Nice, But What’s the Job?

In short the Director, Reconditioning Operations is responsible for leading of all aspects of the Reconditioning Center, including bottom line management, process management, performance management, and quality assurance resolution. The Director, Reconditioning Operations must ensure that the center meets goals and all vehicles reconditioned meet our standards prior to being sent to our retail locations for sale.

In long the Director, Reconditioning Operations is responsible for:

• Representing and maintaining a culture that exemplifies the DriveTime Core Principles.

• Work through onsite Operations Managers to ensure bottom line management objectives are met such as staffing, operating expenses, efficiency, quality, and productivity.

• Work with leaders throughout all departments to ensure all supply chain goals are established and met.

• Oversee recruiting, screening, and hiring of the Reconditioning Center team members using methods designed to reduce turnover, fill all open positions, build a leadership bench, and improve performance.

• Schedule and lead both onsite and virtual meetings, location visits, and planning sessions.

• Utilize remote management skills and techniques to assess, motivate, develop, and influence Reconditioning Center teams.

• Maintain the health and integrity of all facility’s production systems.

• Effectively utilize root cause analysis practices to identify opportunities and create sustainable short and long-term plans to address.

• Through observations and report reviews, proactively identify trends and communicate findings and perspectives across all departments.

• Ensure Operations Managers are effectively training and developing their teams.

• Evaluate Reconditioning Center team performance and give feedback constantly, regularly, and in a timely manner based on both observations of performance, behavior, and a review of analytical reporting.

• Guide Operations Managers through the employee evaluation process providing perspective and instruction for proper employee development.

So, What’s in our Candidate Inspection?

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.

• Agile in a fast-paced environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.

• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.

• Management material. We are looking for someone that can lead, manage and grow within our organization.

• We don’t believe in being “fashionably late”. You’ll need to adhere to regular and predictable attendance.

The Specifics.

• High School Diploma or equivalent, college degree in business or vocational/technical school preferred.

• 7+ years ‘management experience

• Must demonstrate the ability to effectively manage and work with all levels of employees and customers, and work in conjunction with various corporate groups to achieve corporate and ground goals.

• Valid driver's license, good driving record.

• Any equivalent combination of experience, training, and/or education which fulfills the requirements of the position will be considered

Nice to Haves.

• Automotive experience preferred

• Supply chain management

Must be able to communicate in English to ensure effective performance of the position in a safety-sensitive/technical environment.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!

• No Customers. No worries. Just do what you love. Repair cars.
• Consistent Work Schedule. We are strong believers in work/life balance. We’re closed on Sundays to give our employees valued time with family and friends.
• No Weekends, No Problems. Take it easy on the weekends (the only exception is during our peak season when business is booming).

• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

This is a safety sensitive position.