Director, Site Reliability Engineering - Paze

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze®, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Early Warning follows a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Role Summary
The Director, Site Reliability Engineering leads the SRE function for an assigned product, platform, pillar or business domain and is accountable for the reliability, scalability, performance and operability of its business-critical production services. The Director develops engineering talent, establishes domain reliability strategy and priorities, and partners with Product, Software Engineering, Platform, Infrastructure, Security and Risk teams relevant to the domain.

The role translates business and product priorities into measurable reliability outcomes and ensures teams have the engineering practices, capabilities and operating mechanisms needed to achieve them.

Core SRE Responsibilities

1. Reliability Objectives and Measurement

• Establish meaningful Service Level Indicators (SLIs) and Service Level Objectives (SLOs) aligned with customer, product and business outcomes.

• Use quantitative production data to measure performance and partner with domain teams to set reliability targets appropriate to business criticality, architecture, customer expectations and cost.

2. Reliability Risk and Error Budgets

• Use SLO performance, error budgets, failure data and production evidence to identify and prioritize reliability risk.

• Ensure persistent risks have accountable engineering plans, appropriate escalation and sustained follow-through.

3. Software Engineering and Automation

• Champion reusable software, tooling and automation that improve reliability, scalability and operability while reducing repetitive operational work.

• Ensure SRE-developed solutions follow sound engineering practices, including source control, code review, testing, maintainability and secure development.

• The Director is expected to remain hands-on and maintain sufficient technical depth to develop code, contribute to automation and engineering solutions, and work directly with engineers when appropriate.

4. Observability Engineering