Director, Social Services

Program: Haven | Manhattan, NY 10037
What You’ll Do
HELP USA is seeking a Director of Social Services for one of its family shelters. The Director of Social Services will be responsible for the overall management and direction of a comprehensive program of social services for a family shelter with the goal of expeditious placement of residents into permanent housing and providing assistance in becoming self-sufficient. Services include assessments, counseling, service planning, and developing and monitoring linkages with programs that provide entitlements and medical, educational, substance abuse, employment, child care, and mental health services.
Your responsibilities will include:

Provide and ensure delivery of quality services to all residents through direct supervision of a team of Case Managers, Housing Specialists, and Employment Specialists.

Coordinate all case management services, including family assessments and development and implementation of service plans.

Act as the point person with subcontractors and/or service providers including, but not limited to, medical providers, Board of Education personnel, mental health providers, and employment services providers.

Identify changing program needs and program gaps and develop new services, service directions, and/or programs to meet client needs.

Ensure all employees in Social Services department receive all mandated training for HELP USA employees, social service employees, and any courses which are indicated for additional professional growth and development as a department or as individuals.

Act as a liaison with other department directors.

Collect, analyze, and report on departmental statistics as required by HELP USA, funding bodies, and regulatory agencies.

Ensure adherence to all requisite regulations and HELP USA policies and procedures.

You’re a great fit for this role if you have:

Master's degree in social work or related field preferred with Bachelor's degree required.

Minimum five (5) years management experience required, including experience working with homeless populations.

Knowledge and understanding of team concepts, preferably in a residential setting.

Experience working with the NYC Department of Homeless Services is preferred.

Knowledge and understanding of family systems approach to practice is a plus.

Bilingual (English/Spanish) is a plus.

Literacy with Microsoft applications required.