Director Solution Engineering - US
- Compensation
- Not disclosed
- Location
- Austin, Texas, United States
- Work setup
- Not specified
- Seniority
- C level
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Not specified
- Posted
Skills
Must have
- Strong collaboration, communication, and leadership skills; able to operate credibly with technical, business, and executive audiences alike.
- Demonstrated ability to build and deliver quantified, executive-level value narratives — not just product demonstrations.
- Experience in all aspects of pre-sales, hands-on.
- Minimum 5 years in a pre-sales organization.
- Minimum 5 years of ERP, PSA, or related enterprise business application domain experience.
- Experience with Cloud/SaaS offerings; Salesforce platform experience strongly preferred.
- Comfort evaluating and positioning AI agent / agentic workflow capabilities to enterprise buyers, including where human oversight matters.
- Strong presentation and executive communication skills.
- Up to 50% travel.
- Ability to multi-task, communicate priorities, and manage time effectively across a global, cross-functional organization.
Nice to have
- Direct hands-on experience demoing or configuring an AI agent, copilot, or automation platform (no coding required — familiarity with what "good" looks like in an agentic demo).
- Experience building or running a formal SE enablement program (workshops, certification, competitive battlecards).
- Prior experience in professional services delivery, giving you credibility on what happens after the deal closes.
Full description
Director, Solution Engineering – NAM Enterprise & Strategic
US – Remote
ABOUT CERTINIA
Certinia (formerly FinancialForce) is the leading Services-as-a-Business platform, connecting every stage of the services lifecycle — from opportunity and delivery through customer success and financial management — on a single, Salesforce-native platform. Certinia's Professional Services Automation (PSA), Financial Management (FM), and Customer Success (CS) solutions, together with Veda, Certinia's AI layer, give services businesses the intelligence and agility to run with certainty and grow with confidence. Headquartered in Austin, Texas, with team members around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic, and Salesforce Ventures. For more information, visit .
WHY THIS ROLE, WHY NOW
The services economy is shifting from billable hours to outcomes, and from manual coordination to AI-driven execution. Certinia's value proposition has expanded tremendously and our largest and most strategic customers are asking a different question in evaluations than they did two years ago: not just "can this replace what we have," but "can this run parts of my business for me, safely." Our Enterprise & Strategic Solution Engineering team sits at the center of that conversation. This Director owns how that team shows up: technically credible, value-led, and fluent in both the classic PSA/ERP sale and the emerging agentic one.
THE ROLE
Solution Engineers are trusted advisors focused on customer outcomes. Through structured, value-based discovery and demonstration, we help prospects see a clear, credible path to transformation on the Certinia platform — including how Certinia's agentic AI capabilities change the way services businesses operate. We continually build our solution expertise, our command of the competitive landscape, and our ability to present value in business terms our customers care about. Beyond individual deals, we support pipeline-generating activity, contribute to sales enablement, and feed market and competitive intelligence back into product and marketing.
This Director will lead Certinia's Enterprise & Strategic Solution Engineering team in North America, reporting to the VP of Global Solution Engineering. You will lead a team of senior, technically strong SEs aligned to Enterprise and Strategic Account Executives, responsible for driving technical win and articulating quantified business value across complex, multi-stakeholder sales cycles. Day to day, you will coach and mentor SEs on discovery, demo strategy, and executive-level value presentation; ensure every strategic pursuit is properly resourced and prepared; and personally engage with prospects and customers — including presenting to economic buyers and C-suite audiences — on the largest and most strategic opportunities. You will own the team's contribution to regional revenue targets, including hiring, coaching, performance management, and career development. Ideal candidates are results-oriented and customer-focused, with technical depth, credibility with senior enterprise buyers, and comfort operating in long, complex, multi-threaded sales cycles.