Director - Source to Pay Excellence

About Dubai Holding Group Services:

Group Services is Dubai Holding’s shared business services arm that provides consolidated business solutions in procurement, finance and human capital across the Group. With a commitment to talent, digital innovation and continuous improvement, it delivers best-in-class service, enhancing the Group’s overall performance. Group Services is dedicated to transforming operations, elevating service quality and cultivating specialised teams focused on excellence and innovation. Group Services comprises of: Group Services Procurement delivers end-to-end value through strategic sourcing, supplier management and contracting. Enabled by advanced technology, streamlined processes, strong governance and data-driven insights, it ensures responsible sourcing, cost efficiency and operational excellence. Group Services Finance manages financial transactions, budgeting and reporting to ensure strong fiscal health and cash flow. It empowers informed decision-making through insights that drive sustainable growth and profitability. Group Services Human Capital manages the full employee lifecycle, ensuring a smooth journey from recruitment to offboarding while fostering a culture that values and supports people, the Group’s greatest asset.

Empowering talent for the future:

Group Services’ greatest strength lies in its people; their collective capabilities serve as the driving force of the company. Dedicated to creating a vibrant talent hub where challenging the norm leads to innovation, collaboration fuels creativity and caring for people and partners cultivates strong relationships, Group Services aims to build a foundation for sustained success. As a business that views success as a shared journey and celebrates every achievement along the way, Group Services offers the opportunity to grow, develop skills and make a meaningful impact. Dubai Holding Group Services proudly supports a diverse portfolio of companies:

• Dubai Holding Real Estate
• Dubai Holding Entertainment
• Dubai Holding Community Management
• Dubai Holding Land Estates
• Dubai Holding Hospitality
• Dubai Holding Investments
• Dubai Holding Asset Management

Job Overview:

Here’s your chance to step into the role of Director – Source to Pay Excellence at Dubai Holding Group Services. In this senior leadership role, you will lead the enterprise-wide transformation of Source-to-Pay services across Dubai Holding. You will shape the S2P transformation agenda, strengthen the operating model, improve end-to-end service performance and enable technology-led ways of working across Procurement, Contracting, Vendor Management, Supplier Enablement and Purchase-to-Pay. Key responsibilities will include:

• Own the Source-to-Pay excellence agenda, ensuring transformation priorities are aligned with business needs and Group Services’ strategic objectives.
• Assess operating models, process performance, governance, system utilisation and customer pain points to identify material improvement opportunities.
• Develop practical transformation roadmaps, business cases and implementation plans that improve service quality, cycle time, compliance, user experience and value delivery.
• Act as the senior figurehead for S2P transformation, providing direction, challenge and escalation support across complex cross-functional initiatives.
• Lead the prioritisation of opportunities using Voice of the Customer input, operational data, service metrics, risk indicators and strategic value potential.
• Manage approvals for key transformation documentation, including business requirements, design decisions, delivery milestones, stakeholder sign-offs and change-readiness outputs.
• Partner with DHIT and technology suppliers to ensure Oracle Fusion optimisation, system enhancements and digital-enablement initiatives are business-led, effectively governed and focused on adoption.
• Build trusted relationships with senior stakeholders across Group Services, Dubai Holding verticals, Procurement, Finance, Legal, Risk, Compliance and IT.
• Work with Change and Communications teams to support transformation initiatives through clear engagement, training, adoption and transition plans.
• Define measurable success criteria and benefits-tracking arrangements for major S2P initiatives.
• Lead, coach and develop the S2P Excellence team, establishing clear priorities, delivery standards and ways of working for a high-performing transformation capability.

About you:

The preferred candidate for this role should possess the following experience and credentials:

• A degree, ideally in Business, Supply Chain, Procurement, Finance, Engineering, Technology or a related discipline.
• At least 10 years of experience in Procurement, Source-to-Pay, Finance operations, shared services or enterprise transformation, including significant exposure to complex multi-business environments.
• A proven track record of leading end-to-end process transformation, from opportunity identification and business-case development through to delivery, adoption and benefits realisation.
• Strong knowledge of S2P technologies, ERP-enabled process design and Oracle Fusion Cloud capabilities, with the ability to work effectively with IT and implementation partners.
• Experience engaging senior stakeholders, managing governance forums, resolving cross-functional issues and influencing decisions without relying solely on formal authority.
• Experience building or leading small expert teams and developing capability in transformation, process excellence or service improvement.
• Deep knowledge of Source-to-Pay process design, controls, policy alignment, service management and continuous improvement.
• The ability to convert data, Voice of the Customer feedback and operational pain points into prioritised transformation opportunities supported by clear value cases.
• Strong business-analysis capabilities, including process mapping, requirements definition, KPI design, benefits tracking and transformation reporting.
• Commercial awareness and an understanding of how procurement transformation contributes to efficiency, governance, service quality and enterprise value.
• Executive presence and the credibility and confidence to engage, challenge and influence senior stakeholders.
• A structured, pragmatic and delivery-oriented approach, with the ability to simplify complex issues and translate analysis into action.
• Strong judgement, resilience and a collaborative leadership style, with the ability to operate effectively in ambiguous environments.
• A commitment to building capability, raising standards and creating a service culture focused on outcomes and continuous improvement.

Relevant qualifications in transformation, procurement, shared services, Lean Six Sigma, change management or programme delivery would be advantageous.

About the Benefits:

At Dubai Holding, we’re committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities and a collaborative work environment.We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.