Director, Theatrical Client Services
- Compensation
- Not disclosed
- Location
- US-CA-Burbank
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Not specified
- Posted
Must have
- 5+ years' experience working within a busy, deadline-driven client environment, including management of direct reports
- Proven track record of leading large, high-profile projects from inception to completion, with tight timelines and high stakes
- Knowledge of digital cinema mastering and distribution technologies, client ordering workflows and project management
- Working knowledge of subtitling and localization workflows
- An understanding of end-to-end theatrical workflows and how they connect
- Exceptional communication skills, with the ability to see the big picture and nail the details
- Strong attention to detail and ability to juggle multiple priorities
- Exceptional leadership skills with the ability to handle complex employee situations in a professional manner
- Positive role model to the team with the ability to encourage individuals to excel
- Ability to effectively delegate responsibilities while remaining fully in control
- Collaborative mindset and great relationship skills: warm, sincere, approachable and able to build trust across teams
- Professional, driven and solutions focused; calm under pressure
- Wide-ranging knowledge of clients within film, broadcast and media platforms
- Experience in title management, post-production or localization a plus
Full description
Job
Director, Theatrical Client Services
Description
Job Description: Director, Theatrical Client Services
Location of Role: Burbank, California
Own the studio relationship. Lead the team. Deliver excellence from script to screen.Job Summary
Every theatrical release has a story behind the story: the subtitle files, masters and digital cinema packages that have to land perfectly, on time, in cinemas around the world. As Director, Theatrical Client Services, you'll own that story for one of Deluxe's key US studio partners.
This is a rare opportunity to bring Cinema and Subtitling together under one leader. You'll be the studio's trusted voice, running day-to-day order management. From scripting and subtitle creation through mastering and distribution, you'll make sure every title reaches the screen exactly as the studio intended.
You'll lead a talented team of client-facing associates and partner with Operations, Localization, Scheduling and Technical teams across Deluxe. When release dates are on the line, you'll be the calm in the chaos: spotting risks early, solving problems fast and keeping everyone aligned. You'll bring the mastering, distribution and localization know-how to talk technical detail with confidence, whether that's in a team huddle or a high-profile meeting with the studio.
If you thrive on pace, love the buzz of a big release and want to shape how a major studio experiences Deluxe, this is your moment. Given the release-driven nature of the work, flexible working hours are a requirement.
Key ResponsibilitiesStudio Partnership & Client Experience
- Serve as the senior day-to-day point of contact for the studio across Cinema and Subtitling services, keeping the client informed, engaged and confident
- Partner with the SVP, Client Services and relevant leads to identify and collaborate on opportunities to grow client satisfaction and account success
- Host continuous improvement conversations with the studio to understand their evolving needs, confirming our teams and workflows will meet those needs efficiently and holistically
- Represent Deluxe in high-profile client meetings, providing detailed title and line-level information
Title Ownership & Delivery
- Own end-to-end delivery of the studio's theatrical titles, from scripting, subtitling and localization through mastering and digital cinema distribution
- Align creative, technical, localization and operations teams to keep workflows smooth and blockers cleared
- Flag risks early, troubleshoot issues and drive solutions to protect release dates
- Advocate for quality across subtitling, mastering and QC