Director/VP, Cybersecurity and IT Support (Global)
Leads execution of the company's cybersecurity technology roadmap in partnership with a fractional CISO while running global IT support operations — implementing security tooling across Microsoft 365, AWS, SaaS and network infrastructure, managing MSSP/vendor relationships, and overseeing endpoint, identity and help-desk services for employees worldwide.
- Compensation
- Not disclosed
- Location
- Global
- Work setup
- Not specified
- Seniority
- C level
- Employment
- Not specified
- Experience
- Not specified
- Category
- Security
- Posted
Skills
Must have
- Partner with fractional CISO to execute the cybersecurity roadmap and strategic initiatives
- Lead implementation of cybersecurity technologies from planning through deployment and operational transition
- Manage cybersecurity projects end-to-end on scope, schedule, and budget
- Serve as day-to-day relationship owner with the MSSP, including coordinating incident response
- Support security audits, risk assessments, penetration testing, and compliance initiatives
- Act as principal North America security engineer for Microsoft 365, AWS, SaaS, and network infrastructure
- Manage the Security Awareness Training and Testing solution
- Lead the global IT support function with service levels, response times, and satisfaction metrics
- Oversee incident management, problem management, escalation, and root cause analysis
- Manage endpoint lifecycle, identity-related operational support, and workplace technology
- Manage relationships with managed service providers and vendors against SLAs
- Manage operational budgets for IT support and cybersecurity initiatives
- Lead, coach, and develop global cybersecurity and IT support teams
Nice to have
- Track cybersecurity maturity initiatives, risks, dependencies, and milestones
- Identify efficiency improvements through automation and technology modernization
Full description
The Director/VP, Cybersecurity and IT Support is responsible for leading the execution of the company's cybersecurity technology roadmap while managing global IT support operations across our Shared Services organization.
Working in close partnership with our fractional Chief Information Security Officer (CISO), this role translates cybersecurity strategy into operational execution by leading security technology implementations, coordinating cross-functional initiatives, and ensuring ongoing operational excellence. In parallel, the role is accountable for delivering high-quality IT support services to employees worldwide through the Shared Services organization.
This position combines program management, technical leadership, vendor management, and people leadership to ensure that both cybersecurity initiatives and day-to-day IT operations support the company's business objectives.
This is a fluid, multi-site role where you will travel between our various office locations depending on where your expertise is needed most. We require candidates to live near one of our hubs, Salt Lake City, Los Angeles, Manchester, UK, Germany, Quingao China.
Key ResponsibilitiesCybersecurity Program Execution
- Partner with the fractional CISO to execute the company's cybersecurity roadmap and strategic initiatives.
- Lead implementation of cybersecurity technologies, including planning, coordination, testing, deployment, and operational transition.
- Manage cybersecurity projects (led by the Fractional CISO) from initiation through completion, ensuring delivery on scope, schedule, budget, and expected outcomes.
- Coordinate activities across IT, Infrastructure, Business Systems, Engineering, HR, Legal, Compliance, and business stakeholders.
- Support the Fractional CISO in tracking cybersecurity maturity initiatives, risks, dependencies, and key milestones.
- Develop and maintain project plans, implementation documentation, and executive status reporting.
- Coordinate and manage relationships with third-party security vendors, consultants, and implementation partners.
- Including day-to-day relationship owner with MSSP, including coordinating response to cybersecurity incidents.
- Ensure newly implemented security controls are successfully transitioned into ongoing operations.
- Support security audits, risk assessments, penetration testing, remediation efforts, and compliance initiatives.
- Provide Cybersecurity KPI data to the Fractional CISO for governance processes.
- Principal North America security engineer for Microsoft 365, AWS, SaaS and Network Infrastructure. Working closely with EMEA counterparts.
- Manage the Security Awareness Training and Testing solution.