Dispatch - Customer Service

Company Profile:

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Come join our growing company, where we are deeply committed to employee development and fostering an internal promotional structure that rewards dedication and growth. We prioritize investing in our team members, offering clear pathways for advancement from entry-level roles to management positions through comprehensive training and mentorship programs.

Job Overview:

In this dispatch/admin position, you will guide deliveries of merchandise and appliances to customers by coordinating a group of independent contractor carriers in a call center environment. With the leadership and support of the location management staff, you will work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the company’s vision.

Responsibilities and Duties:

• Provides administrative support for delivery operations.

• Consistent and immediate communication of operational challenges and customer escalations while executing timely resolutions.

• Answers a high volume of calls, screens calls, schedules appointments.

• Heavy customer service and dispatching.

• Route monitoring and communicating with delivery teams throughout the day.

• Determine priorities and multi-tasks.

• Maintains historical records by tracking and accurately recording information.

• Contributes to team effort by accomplishing assigned tasks and effectively communicating to responsible parties across the network.

Skills/Requirements:

• Bilingual with Spanish a plus.

• Excellent computer skills with experience using Excel and MS Office applications.

• Data Entry Skills, Thoroughness, Organization, Attention to Detail

• Excellent written and verbal communication skills.

• Dependable, with a strong focus on customer service and time management.

• High school Diploma or GED required.

Schedule: Employees will work 5 days a week at this 6 days a week location.

This is an in-office position - no remote or hybrid options available.

Hourly Rate: $17-$19/hour, DOE + bonus potential.

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.