Dispatcher (ID# 839)

**Dispatcher / Customer Service Representative
Location: Danbury, CT
Recommended Pay: $22–$28 per hourAnnual Base Equivalent: $45,760–$58,240Potential Additional Incentives:** Booking conversion, customer satisfaction, and scheduling efficiency.

**Position Overview:

The Dispatcher/CSR will be responsible for managing incoming customer calls, scheduling plumbing service appointments, coordinating technician routes, and ensuring an exceptional customer experience.

Key Responsibilities:

• Answer incoming service calls and schedule appointments.

• Coordinate technician dispatch and optimize daily routes.

• Monitor job progress and communicate updates to customers.

• Maximize appointment booking rates and technician utilization.

• Manage customer follow-ups, service confirmations, and scheduling changes.

• Maintain accurate records in the company's field service management platform.

• Support customer retention and service agreement opportunities.

Ideal Candidate:

• 2+ years of dispatching or customer service experience.

• Plumbing, HVAC, restoration, or home services experience preferred.

• Strong organizational, communication, and multitasking skills.

• Experience with ServiceTitan, Housecall Pro, or similar software preferred.