Dispatcher

Key Responsibilities

• Greet customers in person and over the phone in a professional manner

• Assist customers with parts, service requests, scheduling, and general inquiries

• Prepare work orders, invoices, and service documentation accurately

• Dispatch service technicians, drivers, or mobile units based on customer needs and job priority

• Coordinate communication between customers, technicians, and shop personnel

• Monitor job progress and provide updates to customers as needed

• Support counter sales by identifying customer needs and recommending appropriate products or services

• Handle cash, credit card transactions, and other payment processing as needed

• Maintain organized records of service calls, sales tickets, and dispatch activity

• Help keep the front office and counter area clean, organized, and professional

Qualifications

• Previous customer service, dispatch, counter sales, or administrative experience preferred

• Strong communication and multitasking skills

• Basic computer skills and ability to learn shop management or point of sale systems

• Strong attention to detail and accuracy

• Ability to work well in a fast-paced environment

• Professional attitude and dependable work ethic

• Knowledge of tires, automotive service, or commercial service operations is a plus

Physical Requirements

• Ability to sit, stand, and move throughout the workday

• Ability to occasionally lift up to 25 pounds

• Ability to work in an office and shop environment

What We Offer

• Competitive pay

• Benefits package available

• Paid time off

• 401(k) with company match

• Opportunities for growth and advancement

• Team-oriented work environment

Why Join Southern Tire Mart?

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#1 Commercial Tire Dealer in the U.S. since 2008

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#1 Truck Retreader in North America since 2007

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#1 North America Commercial Tire Dealer since 2012

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Family-owned company with a culture of service excellence