District Manager - Crawford Claim Solutions

🚀 Lead Claims Operations and Drive Growth Across Central Pennsylvania! 📈🚗Location: Harrisburg, PA 📍
Work Setup: Hybrid – Work From Home + Driving Role 🚗🏡

What We’re Looking For

👥 5+ years of supervisory or leadership experience

📝 5+ years of insurance-related experience

📈 Strong business development, team management, and operational leadership skills

🤝 Ability to build client relationships and drive revenue growth

• Provides direction and supervision to adjusters and other district support staff.

• Recruits, selects, orients, hires, coaches, counsels, disciplines and evaluates performance of district employees.

• Assigns work ensuring balanced workload for employees in Service Center.

• Sets district objectives, monitors and appraises employee performance.

• Communicates and enforces ethical business practices and compliance with laws and regulations of jurisdiction.

• Maintains product quality through compliance with service standards and client instructions in addition to handling escalations.

• Monitors open case inventory and ensures proper and timely closing and billing of files.

• Completes file re-inspections and audits as requested.

• Establish and oversee clear objectives to all district staff with respect to open case inventory with proper and timely closing and billing of files.

• Assigns work ensuring balanced workload for employees in district.

• Establish and oversee clear objectives with respect to billed and unbilled inventory processes to meet business unit Days Sales Outstanding objectives.

• Monitors accounts receivable to encourage positive cash flow and to minimize aged accounts receivable.

• Monitors and improves efficiency of district operations.

• Establish market presence and identify revenue opportunities.

• Responsible for the development of a sales plan and coordinates local sales efforts with national and regional sales plans.

• Makes sales calls on potential and existing clients.

• Directs sales solicitation activities of others as required.

• Upholds and projects the corporate image by participating in industry organizations and functions.

• Evaluates and recommends continuing professional education of district personnel.

• Maintains personnel records and approves salary adjustments.

• Upholds the Crawford Code of Business Conduct at all times.

• Participates in special projects or performs duties in other areas as requested.

• College degree or an equivalent combination of education and experience.

• 8 years of experience delivering services and supervising the delivery of services offered by the district; previous management experience desirable.

• Operations, process and technical knowledge.

• Management skills.

• Strong verbal and written communication skills.

• Good analytical ability and mathematical skills.

• Business development and sales skills.

• Ability to effectively manage, supervise, and develop employees.

• Ability to effectively manage a budget and the profit and loss of an operation.

• Thorough knowledge of services being delivered by branch office.

• Personal computer skills.

• Strong organizational and interpersonal capabilities.

• Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level.

• Must possess a valid driver’s license.

• Must complete continuing education requirements as outlined by Crawford Educational Services.

• Additional courses may be required by jurisdiction for maintenance of license.

#LI-JC3 #LI-Hybrid