Door Host

Job Summary:

Maintains safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.

Essential Job Functions:

• Welcome guests by greeting them per Lev Group standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction

• Promote and maintain the highest level of customer service to all guests while staying alert to their needs

• Knowledgeable with regards to operating hours of the restaurant and any promotion/events

• Respond to the scene of guest or employee accidents and determine if emergency aid is required, notify HR & Risk Management

• Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc.

• Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents

• Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required

• Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting incident

• Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms

• Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.

• Resolve safety hazard situations

• Escort any unwelcome persons (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation

• Report to scenes of vehicle accidents/thefts and document all required information.

• Call for assistance using proper code responses

• Patrol all areas of the property by foot using specified equipment (e.g., flash light, etc.) as needed to ensure guests and employees can enter/exit

• Be aware of any perimeter alarm system, duress alarms, and fire life safety systems to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded

• Assist or be responsible to lock property entrances during designated times as needed

• Conduct daily physical hazard inspections and report any unsafe conditions or work practices

• Able to understand and comply with all safety regulations and rules