Dual-Rate Supervisor Training Program

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Join our next Dealer School Certification Program
TUESDAY, NOVEMBER 3RD, 2026
10 AM TO 4 PM
2500 E. Devon Ave | Des Plaines , IL 60018
Free Parking / Free Shuttle from the Rosemont Blue Line Station

What is a Dual Rate Supervisor?

A Dual Rate Supervisor is a dynamic, fast-tracked role where you balance both dealing and supervising in the pit. This is your opportunity to gain hands-on leadership experience, master advanced game protection, and directly prepare for a full-time Table Games Supervisor position.

Why Choose Our Program?

• Accelerated Career Path: We provide structured training designed to rapidly transition you from Dealer to a Supervisory role.

• Dual Skill Set: Develop expertise in both dealing efficiency and strategic pit management.

• Premium Pay: Enjoy competitive pay for both your dealing and supervisory hours.

• Mentorship & Support: Learn directly from seasoned Table Games Managers and Operations leaders.

• Company Culture: Join a team that values integrity, exceptional guest service, and internal growth.

We're Looking for Candidates Who Are:

• Experienced, competent, and reliable Table Games Dealers (Blackjack, Craps, Roulette preferred).

• Demonstrate strong leadership potential, maturity, and decision-making skills.

• Committed to providing world-class customer service and ensuring game integrity.

• Driven, ambitious, and ready to take on increased responsibility.

Job Functions:

• Monitor all pit games in assigned pit.

• Open and close table games in assigned area verifying count as provided by the dealer.

• Inspect card decks prior to play.

• Track and record player buy-ins, wins, losses, and bet amounts.

• Monitor bets and payouts and correct as needed.

• Complete rating cards for players.

• Initiate and verify fills to tables.

• Investigate and resolve guest complaints or concerns in accordance with standard procedures.

• Maintain security of all games, monies and personnel.

• Must respond calmly and make rational decisions when handling guest demands.

• Be alert to any unusual or questionable activity by team members and guests and take appropriate action to correct the situation within established policies and procedures.

• Monitor the volume and quality of pit business and adjust game spread and table limits as appropriate within established policy.

• Performs other duties as assigned.

Job Requirements:

• Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred.

• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

• Ability to deal with problems involving a few concrete variables in standardized situations.

• Must possess excellent customer relations and communication skills.

• Must be able to get along with co-workers and work as a team.

• Must present a well-groomed appearance

• Ability to communicate with Team members and guests

• Ability to successfully fulfill the pre-employment process

• Ability to work flexible shifts and days of the week including holidays

• Ability to obtain and maintain all necessary licensing

• Frequent walking, standing, kneeling, twisting, bending and lifting

Perks that Work!

• Medical, Dental, Vision, and Life Insurance (Full-Time positions ONLY)

• 401K – 4% match to 5% Team Member Contribution

• $1 Daily Meals

• Earn up to 18 Days of Paid Time Off Your First Year

• Free Shuttle from Rosemont’s Blue Line Station

• Free Parking On-Site

• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren

• Tuition Reimbursement

• Fitness/Gym Reimbursement

• Community Volunteer Opportunities

• Leadership Training & Career Advancement Programs

• Team Member Exclusive Discounts