Dutch speaking Service Desk Agent (m,f) Streaming platform

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)

• Ensure customer satisfaction and provide professional customer support

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow

• Identify the issue the client is facing, troubleshoot and provide the solution

• Identify when the issue should be re-assigned to another department or more senior representative

• Collaborate with other specialists to solve or properly close help tickets

• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them

• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)

• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users

• Resourceful and stress resilient personality that can adapt and remain calm in all situations

• Ability to meet tight deadlines with minimum supervision and in timely manner

• Ability to work independently, while being team player at the same time.

OFFER:

• Excellent remuneration package based on experience, skills and performance

• Be part of a dynamic and creative team with positive and friendly atmosphere

• Guidance and tools to reach your full potential

• Meal allowance

• Transportation allowance

• Private health insurance

• Yearly performance bonus

• Relocation allowance and assistance in finding accommodation

• And many others!