Dynamics 365 CRM Lead

Ready to Make a Real Impact? Join e-STORAGE!

Who We Are

Welcome to e-STORAGE, a proud member of the Canadian Solar Inc. (NASDAQ: CSIQ) family! We’re leading the way in designing, building, and integrating advanced battery energy storage systems for utility-scale projects. Our mission? To accelerate the world’s renewable energy transition and create a more sustainable, resilient energy future for everyone.

With our innovative SolBank lithium-iron phosphate battery technology and comprehensive project services, we’re not just building products we’re powering communities and making a difference worldwide.

Position Title: Dynamics 365 CRM Lead
Department: Information Technology
Compensation: $100,000 - $140,000 + annual bonus (paid in local currency; range varies by location)
Reports To: Associate Director, IT Applications
Location: Canada or United States

About the Role:

We are hiring a Microsoft Dynamics 365 CRM Solution Lead to act as the overall solution lead and technical authority for Dynamics 365 CRM across North America. This is a newly created role that will partner with internal stakeholders and external consultants to define, design, govern, deliver, and support CRM-centric solutions that enable sales operations, planning, and customer engagement. You will lead key project management activities to ensure implementation work stays on track, and you will remain the long-term platform owner post go-live, providing Level 1 support, configuration updates, and advanced reporting while driving continuous improvement and automation.

Responsibilities:

• Serve as the Solution Lead and technical SME for Microsoft Dynamics 365 CRM across North America

• Lead end-to-end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go-live and stabilization

• Manage project delivery activities to keep implementation work on schedule, on budget, and aligned to scope

• Build and maintain strong relationships with business and IT stakeholders to align priorities and drive decisions

• Define and document business requirements, process flows, and future-state design for sales operations, planning, and customer engagement

• Apply functional and technical knowledge to guide solution architecture, including customization, data model decisions, and data migration strategies

• Support testing strategy and execution, including unit testing, integration testing, and UAT planning and coordination

• Develop core enablement artifacts such as training materials, process documentation, and user training support