e-Banking App Product Manager ( Secondment contract) [Ref no: EBD-APM-AL]

Job Responsibilities:

• Manage the product life cycle of the bank's APP, leading the core feature iterations (account management, smart advisory services, cross-border payments), and formulating the annual product roadmap;

• Build a user behavior analysis system (such as in-app touch point monitoring, NPS surveys), extract functional optimization requirements, and analyze transaction data using SQL/Python to design A/B testing models, thereby enhancing user conversion rates and retention rates;

• Coordinate with cross-departmental teams including R&D (agile development), QA, and compliance (KYC/AML) to ensure project delivery on time and in conjunction with external partners to promote API openness and application in financial scenarios;

• Design user growth strategies (such as check-in rewards, social media referrals) to increase DAU/MAU and integrate financial products (credit card installment plans, wealth management) to optimize revenue models while controlling customer complaint rates;

• Lead AI function development (such as intelligent customer service, automated anti-fraud) to optimize risk control models and user service efficiency, and track the application trends of generative AI in financial scenarios and propose feasible solutions.

Job Requirements:

• Bachelor's degree or above in Computer Science, Finance, Information Management, or related disciplines;

• Minimum of 3-5 years of experience in banking or fintech company APP products, with the ability to provide examples of past projects such as payment systems or wealth management modules;

• Proficient in using Axure/Sketch/Figma and basic data analysis capabilities using SQL/Python;

• Familiar with the Hong Kong Monetary Authority’s compliance requirements for E-Banking and the ability to write and coordinate in English and Chinese.

Interested parties please send your full resume with present and expected salary, and quoting reference number to Talent Acquisition Division by clicking “Apply Now”. For details, please visit https://www.ncb.com.hk/ and refer to the page “Join Us”.

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.