E-Commerce Account Manager

*Please be advised the job position is located in the City of Industry, CA. This position is full-time and ON-SITE.*

• The E-Commerce Account Manager will be responsible for driving the growth, optimization, and performance of Sunny Health & Fitness’s digital sales channels. This includes managing product listings, promotions, performance metrics, and day-to-day operations across our Shopify DTC website and third-party e-commerce marketplaces such as Amazon and Walmart.com. You will play a key role in improving conversion, profitability, and customer experience.

Key ResponsibilitiesChannel Management

• Own the daily management and optimization of e-commerce platforms including Shopify, Amazon, Walmart.com, and other digital marketplaces.
• Ensure accurate, compelling, and SEO-optimized product listings (titles, descriptions, images, A+ content, and more).
• Manage product launches, pricing updates, and promotional calendars across platforms.

Sales & Performance Optimization

• Analyze and track key performance metrics (traffic, conversion rate, sales, margins, return rate, etc.) to identify growth opportunities.
• Regularly audit site and marketplace listings for accuracy, visibility, and best practices.
• Monitor and improve customer ratings, reviews, and overall experience.

Inventory & Fulfillment Coordination

• Partner with operations and logistics teams to ensure product availability and minimize out-of-stocks or fulfillment delays.
• Forecast demand and monitor stock levels to support sales goals and prevent over- or under-stocking.

Promotions & Campaign Execution

• Collaborate with internal marketing and paid media teams to plan and execute promotions, ad campaigns, and email strategies aligned with channel goals.
• Optimize product visibility through strategic use of platform tools (e.g., Amazon ads, Shopify apps, coupons, deals).

Marketplace Operations

• Maintain platform compliance and resolve any account health, policy, or listing issues proactively.
• Stay current on platform updates, algorithm changes, and emerging tools or trends.

Cross-Functional Collaboration

• Work closely with creative, marketing, product, and customer service teams to align messaging, resolve issues, and improve the end-to-end digital shopping experience.

Qualifications

• Bachelor’s degree in Marketing, Business, E-Commerce, or related field
• 2–4 years of experience in e-commerce account management, digital merchandising, or online marketplace operations
• Hands-on experience with Shopify, Amazon Seller/Vendor Central, and other major e-commerce platforms