E-commerce Account & Operations Specialist
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Operations
- Posted
Skills
Must have
- Strong e-commerce account management and marketplace operations skills.
- Experience managing product listings and catalogs across e-commerce platforms.
- Experience with Shopify, Amazon, Walmart, or comparable marketplace platforms.
- Experience managing multiple e-commerce marketplaces simultaneously.
- Familiarity with Wayfair, Target, and Macy's seller or account portals.
- Experience with Zoho ERP or similar ERP systems.
- Strong understanding of order fulfillment and return management.
- Strong customer service and communication skills.
- Excellent written and verbal English communication skills.
- Strong organizational and time management skills.
- Strong attention to detail and accuracy.
- Ability to troubleshoot marketplace, listing, compliance, and account issues independently.
- Strong research and problem-solving skills.
- Ability to work effectively with Marketing, Logistics, Operations, and Account Management teams.
- Comfortable working with spreadsheets, databases, and reporting tools.
- Industry experience is required.
Nice to have
- Strong proficiency with Google Sheets, Google Docs, Google Slides, and Microsoft 365.
- Familiarity with marketplace seller support systems and case-management processes.
- Knowledge of A+ Content, storefront optimization, landing pages, and product page optimization.
- Familiarity with e-commerce performance metrics and account health indicators.
- Strong analytical ability and comfort working with large amounts of product and order data.
- Experience handling warranty claims, product returns, and customer escalations.
- Ability to identify opportunities to improve product reviews, ratings, visibility, and sales.
Full description
Job title: E-commerce Account & Operations Specialist
Type of employment: Full-time
Shift Schedule: Monday-Friday, 9 AM-6 PM PST (1-hour unpaid lunch)
We're looking for an E-commerce Account & Operations Specialist to support the day-to-day management and performance of multiple e-commerce accounts across platforms such as Amazon, Walmart, Shopify, Wayfair, Target, and Macy's. Manage product listings, catalogs, orders, returns, customer inquiries, account issues, and performance reporting while working closely with Marketing, Logistics, and Operations teams.
The ideal candidate is highly organized, detail-oriented, customer-focused, and comfortable troubleshooting marketplace issues and managing multiple e-commerce platforms simultaneously.
About the Company:
The company is an e-commerce company specializing in commercial inflatables and products for the party and event rental industry, including water slides, bounce houses, obstacle courses, and related equipment. The company also provides product guidance, membership benefits, shipping options, and other services to support customers and their businesses.
Objective of this role:
- Provide comprehensive operational support for assigned e-commerce accounts and marketplaces.
- Maintain accurate and optimized product catalogs and listings.
- Ensure orders, returns, customer inquiries, and account issues are handled promptly.
- Troubleshoot marketplace, compliance, and listing issues and coordinate resolutions with seller support.
- Support continuous optimization of product pages, A+ content, landing pages, and store pages to improve visibility and sales.
- Provide account managers with accurate operational, customer, and performance reporting.
Responsibilities:E-commerce Account Management
- Support the Account Manager with the day-to-day operations of assigned e-commerce accounts.
- Manage account activities across platforms such as Amazon, Walmart, Shopify, Wayfair, Target, and Macy's.
- Monitor account health, store ratings, customer feedback, and marketplace requirements.
- Ensure account tasks and issues are addressed promptly.
- Product Catalog & Listing Management
- Create, update, and maintain product listings and catalogs across assigned marketplaces.
- Ensure product descriptions, images, pricing, specifications, and other listing information are accurate.
- Collaborate with Marketing and Operations to update and optimize product listings.
- Support optimization of store pages, A+ content, and landing pages to improve visibility and sales.