E-Commerce Customer Service Representative
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Support
- Posted
Skills
Must have
- 2–4 years of experience in customer service, administration, supply chain, or operational support roles.
- Experience in a customer-facing environment with demonstrated customer service capability.
- Experience using ERP systems (Navision, Business Central, SAP, Oracle, or equivalent).
- Strong organizational skills with high attention to detail.
- Effective written and verbal communication skills.
- Ability to manage competing priorities and work effectively in a team environment.
- Proficiency with Microsoft Office applications, particularly Excel.
Nice to have
- Experience within agriculture, seed, manufacturing, or supply chain environments.
- Experience with CRM platforms and customer management systems.
- Familiarity with inventory processes and order fulfilment activities.
- Product knowledge within the agriculture and seed industry.
Full description
DLF North America is currently recruiting for a E-Commerce Customer Service Representative for our operation located in Windsor, WI.
DLF Group is the world leader in the development and sale of high-quality grass seeds for the agricultural forage and (professional) lawn markets. By continuously developing new innovative varieties and products, and with a strong focus on quality and reliability, DLF Group offers demonstrable value to the business of their customers and other relationships.
DLF North America SBU, is one of our four Strategic Business Units. DLF employees are characterized by a high level of competency, passion, and commitment. In everything we do we act with respect, trust and integrity.
Come grow with DLF!
Check us out www.dlf.com (Global) & www.us.dlf.com (USA) & www.ca.dlf.com (CA) & visit our careers page at https://.
About the job
The E-Commerce Customer Service Representative is responsible for delivering a consistently high level of service to both internal and external customers through timely communication, accurate order processing, and proactive support across customer-related activities. The role acts as a key link between customers and internal functions, ensuring customer requirements are understood, communicated, and executed effectively.
The Customer Service Representative supports the smooth execution of customer service processes while maintaining a strong customer focus and commitment to operational excellence. Through professional interactions, attention to detail, and collaboration with cross-functional teams, the Customer Service Representative contributes to creating a positive customer experience and strengthening long-term customer relationships.
Reports to: Customer Service Manager
Job Summary:
The E-Commerce Customer Service Representative supports customer and operational success through efficient order management, responsive customer support, and strong coordination across internal teams. The role ensures customer requests and enquiries are managed accurately and professionally while supporting inventory visibility, product movement activities, and administrative processes.
Working closely with Sales, Production, Planning, Inventory, and Finance teams, the Customer Service Representative helps ensure customers receive accurate information, timely communication, and reliable service outcomes.
Essential Duties and Responsibilities:Customer Service
- Ensure customer enquiries and requests are responded to in a timely, professional, and customer-focused manner.
- Conduct all customer interactions in a pleasant, helpful, and professional manner.