Eagle STAR/PACE Developer & L2/L3 Production Support Analyst

Location: Chennai / Hyderabad / Bangalore (Hybrid; Remote may be considered for exceptional candidates)

Experience: 6+ Years IT | 4+ Years in Eagle STAR & PACE Support

Budget: ₹23–25 LPA

Notice Period: Immediate Joiners or Serving Notice Period

Shift: Rotational – EST / Pure Night Shift

Interview Process: 3 Rounds – Video Interviews

Employment Type: Full-Time

Job Description

We are looking for an experienced Eagle STAR/PACE Developer & L2/L3 Production Support Analyst to support and enhance investment management applications. The role involves approximately 70% production support and 30% development, focusing on incident management, troubleshooting, root cause analysis, data workflows, and production releases.

Key Responsibilities

• Provide L2/L3 production support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management).

• Monitor and resolve production incidents within defined SLAs.

• Perform root cause analysis (RCA) and troubleshoot recurring issues.

• Support batch processing, job scheduling, data validation, and workflow monitoring.

• Troubleshoot issues related to Security Master, pricing, transactions, ratings, and performance reporting.

• Use Oracle SQL/PL-SQL for data analysis and production issue resolution.

• Support release deployments, change management, and post-deployment validation.

• Coordinate with development, infrastructure, business, and offshore/onshore teams.

• Maintain support documentation, runbooks, and knowledge articles.

Mandatory Skills

• 6+ years of overall IT experience.

• 4+ years of hands-on experience supporting Eagle STAR and Eagle PACE.

• Strong experience in L2/L3 production support.

• Eagle STAR – Performance and Reporting.

• Eagle PACE – Data Workflows, Security Master, Pricing, Transactions, and Ratings.

• Oracle SQL/PL-SQL and Eagle Data Model.

• Understanding of SDLC, change management, and production release processes.

• Experience with ticketing tools such as ServiceNow or Jira.

• Willingness to work in EST timings (pure night shift).

Domain Knowledge

• Investment Management / Asset Management.

• Security reference data and corporate actions.

• Pricing, portfolio positions, and transactions.

• Performance measurement concepts, preferably Time-Weighted Return (TWR).

Good to Have

• Control-M or Autosys job scheduling.

• FactSet or other performance measurement systems.

• Eagle Accounting.

• Performance attribution experience.

Required Soft Skills

• Strong analytical and problem-solving abilities.

• Excellent communication and stakeholder management.

• Ability to work under tight reporting deadlines.

• Experience working in an onshore/offshore support model.