Ecommerce Manager Saudi Arabia

​Job Purpose

The Ecommerce Manager is responsible for driving online sales growth, brand visibility, and commercial strategy across digital retail platforms, marketplace channels, and direct-to-consumer (DTC) operations. They oversee online merchandise management, digital shelf optimization, promotional execution, and channel expansion while partnering closely with Marketing, Supply Chain, and Finance.

The Ecommerce Manager must build strong cross-functional alignment with Customer Marketing, Digital Marketing, Supply Chain, Finance, and Brand Marketing. To drive revenue and digital growth, The Ecommerce Manager works closely with E-retail account leads, Performance Marketing specialists, and key online retail partners

Key ResponsibilitiesEcommerce Strategy & Execution

• Define and execute annual ecommerce sales targets, digital channel strategies, and online portfolio initiatives to maximize gross margin and revenue growth

• Ensure full digital shelf execution, content optimization, ratings/reviews, and promotional campaigns across all target e-retail partners

E-Account Management & Retailer Growth

• Lead joint business planning, digital trade terms, and annual joint growth plans with key online platforms and pure-play e-retailers

• Monitor online channel performance, digital media spend, traffic conversion, and customer acquisition to maximize ROI

• Identify new digital channel opportunities, quick-commerce expansion, and DTC initiatives

Team Leadership & Coaching

• Recruit, mentor, and lead high-performing Ecommerce Account Specialists and Digital Marketing teams

Set clear ecommerce growth targets, KPIs, and perform regular digital performance evaluations and optimization reviews

Commercial & Financial Management

• Manage trade spending budgets, promotional effectiveness, and profitability by customer and channel

Provide accurate monthly and quarterly sales forecasts in coordination with Demand Planning

Commercial Planning

• Contribute to effective business planning by helping develop channel and account- specific strategies and in-store programs which deliver the brand and channel budget, and managing risks and opportunities

• Identify and activate RE Growth Initiatives and work together with Shopper Marketing on relevant shopper programs

Consolidate the customer needs / grid by Country RE for inputs in commercial plans and provide retailer perspective in commercial process

• Identify gaps and solutions by RE in monthly Commercial Meetings

• Objective setting, activity coordination and spendingCoordinating the planning and execution of channel and account activities and communicating plans to the relevant channel/account/geographic teams and Field Sales force on time and accurately

• Optimizing resources and leveraging trade spending among channel : customers, geographies, categories, and brands/products given Colgate's strategic direction, and ensuring fair and equitable resource allocation between customers

Training & Communication

• Ensure broad communication of Best Practice learning

• Ongoing and regular coaching sessions with in market personnel focusing on the Sales Fundamentals

External Focus

• Communicate competitive activity across organization, recommend counter attack strategies

• Stay current on retailers stated growth strategies

• Focus on increasing Customer / Distributor Engagement at all levels of the organization

• Ensure that sufficient time is spend in country on the ground to gather information on the market, gain an understanding of retailer operations, develop insights on the shoppers and customers, to assess Field Sales teams and distributor capabilities and to measure in store execution

Relationship Building

• Maintain trust and understanding in working with trade in general and specifically buyers, floor managers and store managers Share success stories

• Communicate promotions to build off takes Mutually work towards category growth Resolve issues, etc.

Required Qualification:

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Bachelor's Degree; preferably in Economics, Management or relevant field

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Minimum 6 years of experience in eCommerce marketing or account management, preferably in a multinational FMCG company with leading brands

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Proficient in English

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Microsoft Office or Google Suite proficiency (i.e, Sheets, Slides, Docs)

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