EDI Data Integration Systems Engineer

We are looking for an
experienced EDI Data Integration Systems Engineer to support, manage, and
optimize our EDI systems and integration processes. This role will involve
providing ongoing support services, managing critical incidents, and delivering
key documentation to ensure the smooth operation of our EDI systems. The
successful candidate will also play a key role in onboarding new projects,
troubleshooting transactional issues, and collaborating with cross-functional
teams to optimize data flows.

Key Responsibilities:

• Ongoing Support Services: Provide continuous support as defined in the

Master Services Agreement (MSA), ensuring all systems function as expected
and incidents are resolved promptly.

• Onboarding & Transition Services: Manage the onboarding and transition of new

projects or environments, ensuring seamless integration with existing
systems and processes.

• Documentation Management: Maintain and deliver essential documentation,

including:

• Process Handbooks (SOPs)

• Onboarding & Offboarding Trackers

• Incident, Change, Problem, and Governance

Reports

• Weekly Status and Metric Reports

• Monthly Dashboards and Root Cause Analysis (RCA)

Documents

• Functional & Technical Documentation

• Outage Reports and Scope Change Documents

• Requirement Gathering & Process Analysis: Work closely with business analysts,

stakeholders, and project teams to gather and document business
requirements. Define system specifications, ensuring all technical and
operational aspects are well documented.

• System Improvements: Recommend and implement improvements based on

operational efficiencies, emerging technologies, and business needs.

• Incident Resolution: Resolve incidents and service requests using

the ticket management system within the defined SLAs, ensuring timely
resolution and minimal impact on operations.

• Software Release & Transition: Participate in software release cycles,

implementing code changes, and ensuring smooth transitions from
development to support teams.

• Incident Management & Escalation: Oversee incident management for Priority 2, 3,

and 4 issues. Provide reports for Priority 2 incidents and ensure that
unresolved or misrouted tickets are escalated.

• Proactive Maintenance: Apply system patches and carry out regular

maintenance tasks to minimize incidents and prevent system failures.

• Change Management: Participate in change activities, such as

system upgrades, ensuring all changes are implemented according to formal
change management processes.

• System Monitoring: Continuously monitor EDI systems,

troubleshooting transactional halts and ensuring systems are operating at
optimal levels.

**Key Skills &
Expertise:**

• EDI & Sterling Integrator: In-depth knowledge of EDI standards (e.g., X12, EDIFACT) and Sterling Integrator for managing and

troubleshooting data flows.

• Incident Management: Proven experience with **incident management

tools** (e.g., ServiceNow), including root cause analysis,
troubleshooting, and ensuring timely resolution.

• Technical Documentation: Ability to produce clear and accurate technical

documentation, including process manuals, incident reports, and system
specifications.

• Problem-Solving & Analysis: Strong analytical skills, with the ability to

identify and resolve complex issues in EDI systems.

• Collaborative Skills: Ability to work effectively with

cross-functional teams, including business analysts, developers,
stakeholders, and vendors to ensure project success.

• Change Management: Familiarity with change management processes,

ensuring that all system upgrades and changes are implemented smoothly and
in line with organizational policies.

Requirements

Qualifications:

• Experience:

5+ years of experience in EDI integration, data systems support,
and incident management.

• Education:

Bachelor’s degree in Computer Science, Information Technology, or a
related field, or equivalent professional experience.

• Technical Skills:

• Proficient with Sterling Integrator and

other EDI integration tools.

• Strong understanding of EDI standards (e.g.,

X12, EDIFACT).

• Experience with incident management systems (e.g., ServiceNow).

• Certifications: EDI certifications are a plus.

• Soft Skills:

• Excellent problem-solving abilities and

analytical thinking.

• Strong written and verbal communication skills.

• Ability to work independently as well as in a

collaborative team environment.

• Strong organizational skills and attention to

detail.

Why Join Us?

This is a fantastic
opportunity to be part of a dynamic team supporting critical data integration
systems. If you are passionate about optimizing EDI systems, resolving complex
issues, and collaborating with various teams, this role offers you the chance
to make a significant impact in a fast-paced environment.