Educational Data Systems and Technology Support Manager

Job TitleEducational Data Systems and Technology Support ManagerProgramREADS Academy 44 Bedford Street, Middleboro, MA 02346

READS Deaf and Hard-of-Hearing Program (DHH) 399 Old Colony Rd, Norton, MA 02766

Job DescriptionThe Educational Data Systems and Technology Support Manager position is ideal for a tech-savvy, organized professional who can successfully manage and maintain the core software applications powering our school. This professional will ensure our digital learning environments, administrative databases, and communication tools run smoothly for teachers, students, and parents.

The position will be based out of the READS DHH School located at 399 Old Colony Rd. Norton, MA , but will support all of READS Collaborative.

Required skills

• Oversees Department of Elementary and Secondary Education State Reporting
• Provides technical support to the DHH Program responding and follow-up to all user requests in a timely manner.
• Maintain and repair hardware, including both in-warranty and out-of-warranty equipment for the DHH Program
• Act as the first line of defense for staff encountering software bugs, login issues, or sync errors.
• Serve as the main point of contact for software help desks when dealing with major outages or system upgrades.
• Assist in the coordination, setup, and installation of all new or updated client hardware and software, and follow procedures in place to comply with all software license agreements.
• Conduct preventative maintenance tasks as directed.
• Provide technical advice and assistance to users, assist staff in the collaborative, and assist with installation, operation and maintenance of instructional applications and devices.
• Make hardware recommendations to the Director of Technology as needed.
• Assist in maintaining an accurate and current inventory of all technology hardware and software.
• Work on special projects as assigned by the Director of Technology and/or READS Academy Program Director
• Remain current on industry trends in information technology.
• Performs other related duties as assigned.

Qualifications

• Prior Experience with School Software: Student Information Systems, Google Drive, Google Classroom, Educlimber, etc., preferred
• Comfortable handling spreadsheets (Excel/Google Sheets) and data imports/exports
• Must have a valid driver's license, reliable transportation and the ability to travel to various locations as required to perform assigned duties. The employee must be physically capable of performing all essential functions of the position, with or without reasonable accommodation. Physical demands may include standing, walking, bending, kneeling, reaching, lifting, pushing, pulling, and assisting with the physical management of technology hardware.