EL1 Senior Siebel Designer Systems Analysts
A Systems Analyst–Siebel Designer delivering business/systems analysis, functional design, and delivery support for critical Australian Government aged care digital services on the Siebel CRM platform. Day to day involves requirements workshops, functional specs, design reviews, and release support; requires strong Siebel CRM experience and government background.
- Compensation
- Not disclosed
- Location
- Canberra, Australian Capital Territory, Australia
- Work setup
- Not specified
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Design
- Posted
Skills
Must have
- Australian Citizens residing in Australia only
- Minimum SFIA Level 4
- Tertiary qualification or equivalent experience in ICT
- 3-5+ years' experience in IT systems analysis and design
- Prior experience working in the Australian Government, on large and complex IT systems
- Strong communication, analytical and problem-solving skills
Nice to have
- 5+ years of recent experience with Siebel CRM in any role
- At least 2 years recently working as a Siebel Analyst-Designer
- Extensive experience as a Siebel CRM designer, developer, or tester
Full description
Australian Citizens residing in Australia only respond.
Job details
Systems Analyst – Siebel designer provides specialised business and systems analysis services to support the delivery, enhancement and ongoing operation of critical aged care digital services. The role work collaboratively with business, policy, project and technical stakeholders to analyse requirements, develop fit-for-purpose solution designs and support the successful delivery of system enhancements, releases and operational improvements across the Siebel CRM platform and related systems.
Systems Analyst – Siebel designer is responsible for delivering business and systems analysis, functional design and solution support services for the organisation's Siebel CRM platform and associated integrated systems. The role works closely with business, policy, project, technical and external stakeholders to understand business requirements, analyse impacts, and develop fit-for-purpose solutions that support the delivery and ongoing improvement of critical aged care digital services.
Operating within a complex ICT environment, the Siebel Analyst contributes across the full solution lifecycle, including requirements analysis, functional design, build support, test support, implementation and post-release activities. The role supports both project delivery and operational sustainment, ensuring system stability while enabling enhancements, regulatory changes and reform initiatives.
The position requires strong communication, analytical and problem-solving skills, a sound understanding of Siebel CRM and associated business processes, and the ability to manage dependencies across interconnected applications and technology platforms. Through effective stakeholder engagement and collaboration, the Siebel Analyst helps ensure technology solutions are aligned with business objectives and deliver positive outcomes for users and customers.
Key duties and responsibilities
The Systems Analyst – Siebel Designer will be responsible for:
- Partnering with business analysts and other staff at all levels within the department and external agencies to determine business requirements
- Negotiation of scope within technical and resourcing limitations
- Planning and facilitating workshops with business and external stakeholders to clarify requirements and present design solutions
- Working closely with architects, UX designers, product design assurance and developers to ensure solution and functional designs are feasible and follow established patterns and standards
- Developing & documenting detailed functional design specifications, user stories, mock-ups, diagrams and other design artefacts
- (Peer) reviewing colleagues' design deliverables, and confidence checks of built functionality