Electric Vehicle Service Technician

In-Charge Energy, a high-growth startup based in Santa Monica, California, in vehicle fleet electrification, seeks an EV Service Technician to support the service needs of its customers in the Detroit Michigan area. Service is the core of the company and it is being supported with software, project management, and equipment integrations that make the service division even more valuable to the growth strategy. The Technician will work in the service operations division reporting directly to the Operations Manager. Key aspects of the work include diagnosing and repairing trouble with charging infrastructure in addition to handling regularly scheduled maintenance.

Responsibilities:

• Repair, maintain, troubleshoot, and service electrical charging infrastructure using skills and tools that range from computer diagnostics to basic electrical tools
• Maintain detailed and timely documentation for repairs and installations
• Coordinate with third parties/vendors for the flawless execution of projects
• Ensure that all services and projects are delivered on-time, within the scope, and within budget
• Ensure resource availability and allocation to satisfy the service requirements of our clients
• Manage a detailed service plan to monitor and track progress
• Measure charging infrastructure performance using appropriate tools and techniques
• Report and escalate to company management as needed
• Represent the company at client locations with the highest standards of professional conduct
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Attend conferences and training as required to maintain proficiency
• Perform other related duties as assigned

• Strong technical capabilities
• Enterprising, self-starter attitude
• Adaptable to the changing dynamics of start-up business strategy
• Proven working experience in service operations
• Excellent client-facing and internal communication skills
• Detail-oriented, resourceful, diligent, and able to operate independently with limited supervision (completing assigned work accurately and in a timely manner)
• 2+ years' experience of related work
• High School Diploma or equivalent
• General knowledge of charging, automotive, and/or vehicle systems
• Hands-on experience in either electrical, mechanical, or other related field service experience; experience with electrical and mechanical troubleshooting
• Experience interacting and communicating with the customer
• Intermediate level computer skills (including MS applications)
• Good driving record demonstrating the ability to safely operate a motor vehicle
• Physical and Environmental Demands include but not limited to the following: lifting, bending, climbing, kneeling, reaching, sitting, standing, working from ladders, walking, working in extreme temperatures (cold/heat), confined quarters, excessive noise, and high voltage
• Ability to rent a vehicle and clear TSA security with proper ID if needed
• Associates Degree or higher in an applicable technical field is desirable
• ASE or other applicable certification is desirable
• Commercial Driver's License or ability to obtain is desirable

Position Details:

• Remote working is expected during COVID-19 workplace safety closure
• Minimal travel is required.
• Immediately available.
• Expected to fill this position by April 1st, 2021
• Reports to SVP, Operations
• In-Charge offers a competitive benefits package including 401(k) retirement contribution matching

Other Information:

Submit your resume and expression of interest along with any relevant work product for consideration to joinourteam(@)inchargeus.com.

All your information will be kept confidential according to EEO guidelines.