Electrical Field Service Engineer

The Electrical Field Service Engineer will be responsible for the commissioning, maintenance and repair of AC Chargers, Rapid DC, Ultra and High-Power Charging (HPC) EV Chargers across sites in the UK.

This role is suited to someone with a strong electrical background who can work independently and deliver high-quality technical support on-site. You will ensure that all EV charging stations operate at peak performance and meet the high standards of our company and clients.

This role will require someone who is comfortable working in various environments, including outdoor sites and confined spaces.

Responsibilities

• Work collaboratively with the Service Coordination and Operations teams to ensure accurate job completion data and timely follow-up on service reports.
• Commission and configure AC and Rapid DC chargers at client sites.
• Conduct initial set up and testing to ensure correct operation and compliance with industry standards.
• Collaborate with the project management and installation teams to ensure seamless integration of charging stations with client infrastructure.
• Maintain company assets, tools, and test equipment in good working order and report any defects immediately.
• Perform routine and preventive maintenance on EV charging stations to ensure optimal performance and uptime.
• Diagnose and troubleshoot technical issues, including electrical, mechanical and software-related problems.
• Conduct diagnostic tests, firmware updates and calibration of EV chargers as necessary.
• Replace faulty components and occasionally entire AC chargers. Ensure that all repairs are completed in accordance with manufacture guidelines.
• Provide on-site technical support and training to clients on the use and operation of EV chargers.
• Respond to service requests promptly and maintain effective communication with clients to ensure customer satisfaction.
• Document all service activities, including repairs, maintenance and customer interactions in the service management system.
• Adhere to all safety regulations and company policies while working in the field.
• Ensure compliance with local electrical codes and standards during commissioning and maintenance activities.
• Participate in regular safety training and certifications as required.

Requirements

Essential:

• NVQ Level 3 Electrical Qualification.
• Minimum 2 years’ experience in a field-based engineering role (commissioning, maintenance, or repair of electrical systems/equipment).
• Demonstrated ability to work independently on client sites and resolve technical issues without direct supervision.
• Experience working under SLA-driven environments.