Electrical Operations Manager

Electrical Manager | Lead a Five-Star Team at Handyside Plumbing, HVAC & Electrical

Are you a service-focused leader who knows how to build a winning team?

Do you get fired up watching your team hit their goals? Can you coach a technician through a tough call and turn a good job into a five-star experience? If you're ready to lead a team of residential electricians who deliver top-quality work and exceptional customer service, we want to meet you!

We're looking for an Electrical Manager with a superior work ethic, a passion for coaching, and a commitment to doing things the right way. As our Electrical Manager, you'll make sure every customer receives service that reflects our core values and our Happiness Guarantee. You'll train your team, set clear expectations, and build the processes that drive great customer communication and seamless service from start to finish. You'll be your team's go-to leader, coach, and biggest supporter.

What We Offer:

• Full-time, exempt salary position

• Performance-based bonus structure

• Weekly pay with direct deposit

• Healthcare for you, on us! $0 premium

• Dental, vision, and Aflac add-ons

• 401(k) with company match

• 2 weeks paid time off, plus paid holidays AND your birthday off!

• Company-provided uniforms, cell phone, and tablet

• Paid training opportunities

• Fun employee events

What You'll Do:

• Lead weekly team meetings and sales-based training that drive technician performance and uphold our core values

• Make sure every team member knows their minimum expectations and has a clear, actionable path to hit their targets

• Drive same-day service completion and hassle-free, memorable customer experiences

• Hit the road for ride-alongs and job site visits to coach your team, evaluate service quality, and ensure company protocols are followed

• Build a culture of continuous improvement through training, performance reviews, and actionable feedback

• Onboard and train new hires so they start strong and align with Handyside standards

• Partner with management on disciplinary meetings, performance improvement plans, and operational strategy

• Track key performance indicators and tackle gaps before they become problems

• Provide technical and sales support to field technicians, including after-hours support when needed

• Collaborate with leadership to strengthen communication, operational efficiency, and financial performance

• Champion a safe, productive work environment through training and best practices

What You Bring:

• 5+ years of management experience in the home service industry (HVAC, plumbing, electrical, restoration, roofing, pest control, or similar)

• A track record of leading a team to measurable KPI goals such as revenue, close rate, average ticket, same-day completion, and customer satisfaction

• Strong knowledge of service processes and customer relationship management

• A self-motivated, team-first attitude

• A strong commitment to dependability and reliability

• Excellent listening, written, and verbal communication skills

• Proficiency with Microsoft Office or Google Suite

• A professional, positive attitude that creates HAPPY customer experiences

• ServiceTitan knowledge is a plus but not required

• Ability to pass a background screening

Why Handyside?

For over 25 years, Handyside Plumbing, HVAC & Electrical has been the premier choice for residential home services in Central PA. We believe in taking care of our coworkers, our customers, and our community. Our team has earned Harrisburg Magazine's Simply the Best four years running, and we proudly maintain a 4.9-star rating on Google. When you work hard here, the possibilities are endless!

Our Core Values:
Respect • Enthusiasm • Accountability • Confidence • Honesty
Together, we REACH for the same goals!

Ready to lead? Apply today and submit your resume. We can't wait to hear from you!

Questions? Call Lindsey at 717-200-4492.