Electrical Power Support Technician

Electrical Power Support Technician
Duties and Responsibilities:

• Install, maintain, troubleshoot, and repair various UPS systems on location and remotely by telephone.

• Record client-related activities and obtain customer sign-off that work is performed in a satisfactory manner.

• Resolve complex UPS systems and related electrical problems.

• Participate in an on-call rotation.

• Service UPS systems in varied environments and working conditions

• Deliver bills, invoices, delivery slips, and collect cheques.

• Deliver and uncrate UPS systems, batteries, and other parts to customer sites.

• Source electrical parts and part numbers for UPS systems.

• Program SNMP card and probes.

• Conduct site visits and determine UPS systems requirements based on the customer’s needs, load, and electrical wiring.

• Liaise with internal and external electricians to assist with UPS systems installation and electrical wiring requirements.

• Liaise with customers and sales staff to ensure appropriate solutions and address any questions or concerns related to UPS systems. - Modify UPS systems and electrical wiring.

• Install batteries for UPS systems.

Experience and Skills Needed:

• 2 years’ experience in the field backed by a sound understanding of the theoretical underpinnings of these areas.

• OEM trained with experience. (Huge Bonus)

• Strong communication skills

-Strong problem-solving skills.

• Working knowledge of PCs and mobile devices.

Special Requirements:

• Diploma and/or NCTVET in Electronics &/or Electrical Installation Level 2 and above (Must).

• 2 years work experience in a related field.

• Valid General Drivers license with at least three years’ experience (Must).