Electrical Technical Support Engineer - Drives & Motion Control

Yaskawa America, Inc. - Drives & Motion Division is a global leader in variable speed drives, motion controls and robotics. We look to hire people who value a positive work culture, want to be part of a winning team, and have a desire to learn and grow. Yaskawa’s culture of continuous improvement values hiring individuals that are looking for the opportunity to stretch their current talents and skills to the next level and beyond.

This role provides trouble shooting phone support, field service engineering and technical assistance for customers in the areas of installation, start-up, maintenance, repair, training, parts, identification and assistance with assigned projects with all levels of internal and external customers. If you are a hardworking Electrical, this may be the perfect opportunity for you.

Based at Yaskawa’s headquarters facility in Waukegan, IL, the Electrical Technical Support Engineer - Drives & Motion Control provides high quality phone support and technical expertise to customers. The ideal candidate will display a driven attitude and capacity toward learning and mastering technical customer support.

Qualifications:

• BSEE or BSET preferred, or equivalent technical training, or equivalent work experience.

• One-year experience in technical customer interaction with variable frequency drives, general motion controllers, servos, CNC’s, PLC’s, robotics, or similar industrial controls.

• Understanding of basic applications knowledge pertaining to variable frequency drives, general motion controllers, servos, CNC’s, PLC’s, robotics or similar industrial controls.

• Detailed working knowledge of electronic test equipment such as dual trace storage oscilloscopes. line power analyzers, digital multimeters and the ability to diagnose electronic circuits.

• Valid driver's license, and able to qualify for a U.S. passport.

• Must be computer literate, proficient with IBM PC and software (word processing, graphics, spreadsheets, etc.) and have good typing skills.

• Excellent verbal and written communication skills.

The Tech Support group engages in many activities which make the job interesting and non-repetitive. Some detailed job responsibilities include:

• Provide customers with fast and efficient telephone support for all aftermarket services.

• Complete training as a "Certified Specialist" meeting all requirements as set forth by the training department and the department manager. Subsequently keep current with product changes to maintain certification.

• Continually improve personal technical and business skills attending in house and third party training enabling incumbent to service Yaskawa current and non-current products.