Electronic Services Support Specialist

PRIMARY FUNCTION:

Provide operational support and cross-functional back-up for the Electronic Services department, including ACH Processing, Share Draft Processing, and Wire Transfers. This position assists with daily processing, exception resolution, and research while ensuring continuity of operations during absences, peak volumes, or special projects. The role requires strong attention to detail, adaptability, and a solid understanding of payment systems and regulatory requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This position must effectively carry out the essential duties of this position in a manner that consistently demonstrates the core values of Notre Dame Federal Credit Union in a positive manner. The duties identified below are the essential functions of the position. Other duties may be assigned.

• Provide back-up support for ACH Processing, Share Draft Processing and Wire Transfers to ensure uninterrupted departmental operations.
• Assist with daily transaction processing, exception handling and maintenance activities across multiple payment channels.
• Support internal partners and members by researching transactions and providing accurate, timely information.
• Assist with monitoring and reviewing accounts and transactions for potential fraudulent or suspicious activity.
• Escalate identified issues to management in a timely manner to support risk mitigation and member protection.
• Contact members who are potential scam victims to discuss identified risk; coordinate with Adult Protective Services or law enforcement when necessary and appropriate.
• Assist in regulatory and policy compliance requirements, which would include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, and other compliance related policies.
• Other duties as assigned.

Examples of ACH Processing Support

• Assist with ACH exception processing, stop payments, returns and dispute research in accordance with Regulation E and NACHA rules.
• Support ACH Originations and pre-authorized payments when required.
• Assist with processing government ACH notifications, reclamations and related reports.

Examples of Share Draft Processing Support

• Assist with processing share draft exceptions including returns, chargebacks, inclearing items, stop payments, and adjustments.
• Support Remote Deposit Capture (RDC) processing and review of ATM deposits.
• Assist with forged check claims and related documentation.

Examples of Wire Transfer Support

• Assist with initiating, reviewing, verifying, and researching incoming and outgoing wire transfers.
• Support wire-related inquiries from branches, members, internal departments and financial institutions.
• Assist with verification calls and fraud monitoring related to wire activity.

SUPERVISORY RESPONSIBILITIES:

None

PERFORMANCE STANDARDS:

To perform this job successfully, an individual must have the ability to solve problems and handle complex details. Error-free work is expected. The chosen candidate must pay close attention to detail and must be able to meet all daily processing deadlines. Individual must be able to use diplomacy, tact, and professionalism in all interactions with members and partners.

QUALIFICATION REQUIREMENTS:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• High School Diploma is required; associate degree or higher preferred.
• Minimum of 1-2 years of experience in financial institution operations, payment processing or electronic services preferred.
• Working knowledge of ACH, share drafts/checks, and wire transfers preferred.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to members, potential members and other partners of the organization. Bilingual is a plus.

MATHEMATICAL SKILLS:

A qualified individual must have the ability to add, subtract, multiply and divide in all units of measurement using whole numbers, common fractions, and decimals. Also required is the ability to compute rate, ratio, and percent.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS and ABILITIES:

Ability to use computer software and operate all standard office machinery such as telephone, computer, printers, scanners, fax machine, and photocopier. Must be fully proficient in the use of the Microsoft Office products, especially Outlook, as well as the ability to learn and comprehend other computer software required to perform the job functions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the partner is regularly required to use hands to finger, handle or feel objects, tools, or controls and talk and hear. The partner frequently is required to walk and sit. The partner is occasionally required to stand, reach with hands and arms and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. The partner must occasionally lift and/or move up to 20 pounds.

MENTAL DEMANDS:

The partner is frequently required to use alertness, precision, resourcefulness, problem solving, numeric, persuasiveness, auditory perception, memory, creativity, concentration, judgment, writing ability, reading ability, reasoning, imagination, initiative, patience, visual perception, comparing and analyzing.

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WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate.

REGULATORY COMPLIANCE & CONFIDENITALLY:

Follows regulatory and policy compliance requirements, which would include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, and other compliance related Policies. Also, this position requires maintaining confidentiality with regard to non-public information about our members and Notre Dame Federal Credit Union.