Eligibility, Selection & Manager

The ERSEA Manager is responsible for the strategic leadership, oversight, implementation, and continuous improvement of the program's Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) systems. This position ensures compliance with Head Start Program Performance Standards, federal regulations, state requirements, organizational policies, and funding mandates while maintaining effective systems for eligibility verification, recruitment, enrollment, attendance, data management, family engagement, and marketing.

Essential Duties and Responsibilities

• ERSEA Leadership

• Eligibility Determination and Verification

• Recruitment, Outreach, and Community Engagement

• Program Marketing and Communications

• Selection and Enrollment Management

• Attendance Monitoring and Family Engagement

• Compliance, Monitoring, and Reporting

• Data Management and Analysis

• Training and Staff Development

Eligibility Determination and Verification

• Implement and maintain procedures for determining eligibility.

• Review and verify income, public assistance, foster care, homelessness, age, and categorical eligibility documentation.

• Conduct eligibility determinations.

• Conduct file reviews and audits.

• Train staff on eligibility requirements and ensure confidentiality and compliance with all eligibility regulations.

Recruitment, Outreach, and Community Engagement

Develop and implement year-round recruitment strategies, coordinate outreach activities, maintain community partnerships, conduct enrollment events, and monitor recruitment effectiveness.

Program Marketing and Communications

• Develop and implement annual marketing and recruitment plans

• Coordinate with Program and Communications teams to develop promotional materials, newsletters, presentations, mass media, and social media content

• Maintain branding standards

• Evaluate marketing effectiveness using outreach and enrollment data

Selection and Enrollment Management

• Oversee the application and eligibility intake processes

• Manage the development and implementation of the selection criteria

• Maintain at least 97% enrollment

• Manage waiting list and enrollment statuses

• Create and implement vacancy reduction strategies

• Conduct enrollment forecasting

Attendance Monitoring

Work closely with center-level teams to monitor attendance, identify barriers, and reduce chronic absenteeism.

Compliance, Monitoring, and Reporting

• Conduct regular monitoring reviews of ERSEA practices to ensure compliance with agency and federal regulation.

• Prepare monthly enrollment and attendance reports with trend analyses with action steps to support data-driven decision-making.

• Participate in formal and informal compliance audits and federal reviews.

Training and Staff Development

Provide training, coaching, technical assistance, and professional development related to ERSEA requirements and best practices.