EMC Dispatcher

TITLE: Event Management Center (EMC) Dispatcher

DEPARTMENT: Security & Transportation

REPORTS TO: Director, Security & Transportation

STATUS: Part-Time; Non-Exempt

San Diego Padres Commitment:

The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.

If you are not sure you’re 100% qualified but are up for the challenge – we want you to apply. We believe skills are transferable and passion for our mission goes a long way.

San Diego Padres Petco Park Promise:

Our service values drive our behaviors to create the best experience for all our guests who visit Petco Park. As a team member at Petco Park, we genuinely and passionately care about our guests, our ballpark and each other. We make meaningful and memorable connections that set us apart from other venues and experiences. Each position on our team actively lives out this nonnegotiable commitment every day to CARE, CONNECT, EXCEED.

Your role as an Event Management Center (EMC) Dispatcher:

The Event Management Center Dispatcher is primarily responsible for answering radio calls and inputting incidents into the Raven Controls Incident Management System to ensure a safe ballpark experience for guests and responding to any safety inquiries in a prompt manner.

All the responsibilities we will trust you with:

• Exemplifying our Petco Park Promise: CARE, CONNECT, EXCEED by proactively welcoming all guests to the ballpark and consistently striving to exceed all guests’ expectations

• Responding to all Team Member communications via two-way radio, phone, communicator devices, text, or instant message

• Monitoring Titan HST and Raven Controls’ “Raven Eye” text module and responds appropriately to guest texts

• Collaborating with the EMC Manager and service providers to ensure that the appropriate resources are deployed to various locations during events

• Responding to Team Members’ inquiries regarding ballpark policies, promotions, and events

• Troubleshooting incidents, with the assistance of EMC Manager, that occur inside the ballpark or surrounding Padres’ parking venues

• Documenting appropriate game day communications and instances in Raven Controls

• Assuming other duties and responsibilities as assigned by Padres Management

Your areas of knowledge and expertise that matter most:

• Being consistent, punctual, and having reliable attendance

• Ability to multitask and remain calm in stressful situations

• Ability to read, understand, and communicate Petco Park policies, procedures, and other ballpark information

• Proficient computer skills in Microsoft Office including Word, Excel, PowerPoint, and Outlook.

• Experience in Raven Controls (Incident Management System) is a plus

• Possess a positive attitude and strong ability to work well with co-workers and supervisors in a team environment

• Maintain a neat, professional appearance as outlined by the San Diego Padres Organization and Employee Handbook

• Previous radio dispatch experience is preferred

• Education and/or certifications, relative to the position, is preferred

• Bilingual in English/Spanish is a plus

You will be required to meet the following:

• Must be at least 18 years of age by the start of employment

• Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events. Ability to ascend and descend stairs

• Must be available to work a minimum of seventy-five percent (75%) of ALL scheduled events during each calendar year, including Padres home games, full venue events, and Gallagher Square concerts.

• Available to work flexible hours on a variety of shifts, including days, evenings, weekends, holidays, and overtime as needed

• As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check.

Salary and Additional Compensation:

Per the California pay transparency law, the pay rate for this position is $21.14 per hour. Part- time non-union employees are subject to the San Diego Hospitality Minimum Wage Ordinance and rates will increase accordingly.

In addition to your hourly rate, the Padres offer PTO, employee discounts, appreciation, and recognition opportunities for this position.