Engineering and Service Senior Manager (HVAC)

Job Summary:

The Engineering & Service Senior Manager is responsible for leading and managing the overall operations of the Engineering and After-Sales Service Department. This role oversees service delivery, warranty and maintenance programs, spare parts management, and customer support to ensure operational excellence and client satisfaction. The position plays a key role in driving service efficiency, profitability, and long-term business relationships with clients and suppliers.

Qualifications:

• Graduate of Engineering, preferably a Licensed Mechanical Engineer.
• Minimum of 10 years managerial experience in HVAC systems, general equipment maintenance, and warranty administration.
• Strong technical background in commercial kitchen, laundry, and air-conditioning equipment.
• Proven experience in after-sales service operations, parts sales management, contract negotiation, inventory forecasting, and accounts receivable oversight.
• Excellent leadership, planning, and customer relations skills.
• Strong analytical and financial acumen, capable of preparing cost and pricing analyses.
• Proficient in MS Office applications, particularly MS Excel.
• Outstanding communication, negotiation, and presentation skills.

Duties and Responsibilities:

• Oversee and manage all after-sales service operations, including equipment maintenance, repair, installation, and commissioning.
• Plan, organize, and implement departmental goals and performance targets to ensure efficient and quality service delivery.
• Maintain strong coordination with clients, suppliers, and internal teams to ensure effective communication and issue resolution.
• Develop and monitor service contracts, ensuring compliance with terms and profitability goals.
• Prepare and analyze sales and parts forecasts, costings, and pricing strategies to support business objectives.
• Supervise credit and collection activities to ensure timely payment of receivables and alignment with company credit policies.
• Drive continuous improvement initiatives to enhance customer satisfaction, operational processes, and resource utilization.
• Support strategic planning, budgeting, and performance reporting for the department.
• Lead, train, and mentor engineering and service personnel, ensuring competency and readiness to meet customer requirements.
• Act as a key representative in high-level customer engagements, contract negotiations, and project finalizations.