Enterprise Account Executive, Public Sector

As an Account Executive – Public Sector, you will be responsible for driving new business revenue through a SaaS subscription model across government agencies, statutory boards, healthcare, education, public safety, and other public sector organizations. You will leverage strategic account planning, territory development, and industry expertise to identify opportunities, influence key stakeholders, and help public sector customers achieve their digital transformation objectives.

You will build trusted executive relationships, navigate complex procurement environments, and position ServiceNow as a strategic platform for workflow modernization, operational resilience, citizen services, and AI-driven transformation.

What You Get to Do in This Role

• Drive new business and expansion opportunities within assigned public sector accounts and territories.
• Develop and execute strategic account plans that align ServiceNow solutions to public sector priorities, digital government initiatives, and mission outcomes.
• Build relationships with senior government and agency leaders, including CIOs, CTOs, CISOs, CFOs, COOs, Chief Digital Officers, and agency executives.
• Lead complex, multi-stakeholder sales cycles involving procurement teams, technical evaluators, business sponsors, and executive decision-makers.
• Orchestrate cross-functional account strategies by partnering with Solution Consultants, Customer Success, Industry Specialists, Partners, Marketing, and Executive Sponsors.
• Understand government procurement frameworks, budgeting cycles, compliance requirements, and policy drivers impacting customer decisions.
• Position ServiceNow's platform capabilities across IT, Employee Experience, Customer Experience, Operations, Risk, Security, and AI solutions.
• Act as a trusted advisor by understanding agency priorities and helping customers develop long-term transformation roadmaps.
• Identify and engage the right internal and external resources at the appropriate stage of the sales cycle to maximize customer outcomes.
• Accurately forecast business performance and maintain a healthy pipeline to consistently achieve and exceed sales targets.

To be successful in this role you have:

• Experience leveraging or critically evaluating how AI can improve work processes, decision-making, operational efficiency, or customer outcomes.
• 7+ years of enterprise software, cloud, SaaS, or solutions sales experience, with a track record of exceeding revenue targets.
• Experience selling transformation outcomes rather than point solutions, including workflow modernization, citizen experience, employee productivity, operational resilience, and AI-powered automation
• Experience selling into government, public sector, healthcare, education, defense, or other regulated industries is highly preferred.