Enterprise AI Product Manager
- Compensation
- Not disclosed
- Location
- Massachusetts-Boston
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Product
- Posted
Skills
Nice to have
- Eight (8) to ten (10) plus years of experience leading digital, platform, or enterprise product initiatives in complex organizations (public sector experience strongly preferred).
- Demonstrated experience prioritizing and scaling products across multiple business units or agencies.
- Proven ability to create and implement structured product management processes and governance frameworks.
- Strong track record defining metrics, measuring outcomes, and communicating value to executive stakeholders.
- Experience working with AI-enabled products, data-driven platforms, or emerging technologies.
- Experience balancing experimentation and innovation with enterprise risk management.
- Exceptional stakeholder management skills and ability to lead through influence.
- Strong analytical and decision-making skills under conditions of ambiguity.
- Excellent written and verbal communication skills, including executive-level reporting.
Full description
About EOTSS\:
The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.
Our Mission\: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes
About the Role\:
The Enterprise AI Product Manager owns and advances the Commonwealth’s AI Assistant product ecosystem, including agents, integrations, and configurable AI solutions deployed across secretariats and agencies. This role is responsible for defining and executing the platform product strategy, identifying high-impact use cases, prioritizing a cross-agency roadmap, scaling adoption, and ensuring measurable public value.
The AI Product Manager will guide the evolution of the Commonwealth’s AI Assistant capabilities as the underlying technology and platform evolve, translating new capabilities into practical applications for state government while managing changes to, migrations of, and retirement of existing functionality.
This leader operates at the intersection of product management, governance, analytics, and change management. The ideal candidate combines strong product leadership experience with the ability to navigate complex stakeholder environments, balance experimentation with enterprise standards, and translate emerging AI capabilities into measurable operational impact.
The primary work location for this role is 1 Ashburton Place Boston, Massachusetts 02108. The work schedule for this position is Monday - Friday, 9\:00AM - 5\:00PM EST. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.
Major Responsibilities\:Own the AI Assistant Product Ecosystem & Roadmap
- Define and maintain the long-term vision, strategy, and roadmap for the AI Assistant ecosystem).
- Translate evolving capabilities such as agents, integrations, workflows and other emerging features into practical applications for state government.