Gravity Sketch
Enterprise Customer Success Manager
- Compensation
- Not disclosed
- Location
- United States (Northwest Coast)
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Customer success
- Posted
Skills
Must have
- Considerable experience working in an enterprise customer success environment.
- Previously responsible for the growth and churn of a BOB.
- Organisation: Excellent structure and organisation, with strong attention to detail.
- Self-driven: Able to hit the ground running and execute quickly once we have aligned on a plan. Self-driven to learn, to set targets, and able to work under limited supervision.
- Passion and curiosity: Avid interest in VR, design and understanding how different products are made, curious personality and enjoys digging deep to understand and solve a problem.
- Grit: Positive attitude, and strong team working skills and hungry for success, not afraid to roll up sleeves and help out wherever needed.
- People-oriented: Excellent communicator - both written and verbal.
- Ideally but not required: experience with software in the product design workflow (Gravity Sketch, CAD, Illustrator, Photoshop, etc.) and/or footwear focused design degree. We have 10+ industry expert
- Footwear specific background or knowledge is a plus but not required.
Full description
About us:
At Gravity Sketch, we’re on a mission to revolutionise 3D design by making it accessible, intuitive, and collaborative. Our platform empowers designers across industries—from automotive to footwear and beyond—to bring their ideas to life in an immersive, real-time 3D environment.
We are at an exciting stage in our journey as we continue to build our product to unlock clear communication and collaboration between design and engineering teams. Our goal is to drive the adoption of our platform by fostering a thriving user community while continuing to engage with the enterprise clients who have joined the journey.
Our ValuesForce Multiplier
- Make everyone around you better
- Raise the Bar
- Deliver Results
Owner mindset
- Hold yourself and others accountable
- Make every investment as if it were your own
- Don't let the egg drop
Resourceful
- Take calculated risks
- Use what you/we have to deliver the most value
- Stay Hungry
Curiosity
- Always be in learning mode
- Go Deep: ask the why/why not
- Explore and have fun
Empathy
- Put yourself in the shoes of your customer
- Be genuinely caring and respectful
- Act from a place of understanding/longing to understand
Role Summary
- The Enterprise Customer Success Manager role is instrumental in our customers' long-term success and business. You will work closely on the customer’s journey post-sales to ensure they're obtaining full value from Gravity Sketch.
- As an Enterprise CSM at Gravity Sketch, your contributions to helping us build a foundation for the CSM motion allow you to have a significant impact beyond the traditional scope of a CSM role.
The challenge
- At Gravity Sketch, Customer Success means collaborating with top global brands to help them adopt our innovative technology. This role presents unique challenges, as you'll be educating entire teams and organizations about our tool's capabilities and best implementation practices.
- As our product evolves and expands, so do its potential applications. You'll need to stay ahead of the curve by developing an in-depth knowledge of our core workflows, working closely with our customers to explore new ways to leverage the GS product suite.
Key Responsibilities:
- Building strong relationships with our customers is crucial, and you will engage with individuals at all levels, from end users (designers, modelers, etc.) to senior management (Directors, VPs and above). Partnering with senior stakeholders will allow you to develop mutually agreed-upon success plans that address the specific challenges and opportunities for which they adopted Gravity Sketch.