Entrepreneur in Residence Intern - Customer Success (m/f/d)

At Karla, we transform the post-purchase experience into a brand’s #1 retention channel. With smart delivery transparency, proactive communication, and automated claims handling, we help D2C brands boost customer retention, unlock upsell potential, and reduce support costs.

We are now looking for an Entrepreneur in Residence Intern to join our fast-growing team and work directly at the intersection of Product, Customer Success, and Growth. If you want to learn how to scale a SaaS startup hands-on, this role is for you.

**Start: asap
Location: BerlinDuration: 4-6 months, full-time

• Customer Success Management: Support in developing and rolling out onboarding processes, conduct check-ins, and help ensure customer satisfaction & adoption.
• Product Success & Growth Projects: Take ownership of strategic initiatives that bridge customer success, product, and marketing — designing, testing, and rolling out scalable improvements to drive user adoption and retention.
• Feedback Management: Collect, structure, and synthesize customer feedback into actionable insights for the product team.
• Customer Retention: Work on strategies to expand accounts, boost Customer Lifetime Value, and actively reduce churn.
• Sales with existing customers: Identify opportunities & pain points, match them with Karla modules, prepare demos, and help drive upsell conversions.
• Automation: Support in automating onboarding and customer success processes to make our workflows more scalable and efficient.

• You’re currently studying or just finished (Business, Management, Tech, or related field) and looking for hands-on startup experience.
• Proficiency in German & English is mandatory.
• Analytical mindset – you enjoy working with customer data and feedback.
• A proactive, solution-oriented way of working and motivation to learn fast.
• Growth mindset and the motivation to put new ideas into practice.
• Interest in SaaS, e-commerce, and customer experience.

Bonus points for:

• Experience with Figma
• Experience with n8n and/or Zapier

• A steep learning curve at the interface of Product, Customer Success & Growth.
• Direct collaboration with the founders and product team.
• Ownership and responsibility from day one.
• Flexible working conditions tailored to personal preferences and life circumstances.
• A modern office in Berlin-Mitte with the team.
• Insights into the Berlin startup ecosystem and exposure to top D2C brands.