Entry-Level Patient Concierge Coordinator

The Patient Concierge Coordinator will join a team working to establish and cultivate this global service offering at Medpace. This new service directly supports the patient in their journey of participating in a clinical trial through coordinating travel logistics on their behalf and reimbursing any out-of-pocket expenses. The goal is to provide a positive experience for the patient by easing the financial burden and coordination effort when traveling from their home to clinic. This position will be coordinating processes between several internal groups at Medpace and working with the technology team on website and integration enhancements.

Responsibilities

• Main point of contact for the patient and clinic nurse to receive and fulfill travel and payment requests
• Work with the client and trial manager to create guidelines and parameters for each new study
• New study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translations
• Onboard the clinic nurse for new sites
• Liaising with patients (or patient’s primary caregiver/family member)
• Coordinate logistics and translation needs with various outside vendors
• Effectively plan for future visit needs and utilize efficiencies whenever possible
• Track spending and prepare monthly usage financial reporting
• Maintain effective and efficient communication
• May be responsible for other projects and responsibilities as assigned
• Some evening and or weekend work for patient travel emergency assistance

Qualifications

• Bachelor’s degree
• Experience in a patient-facing role preferred
• Knowledge and experience of global travel logistics, infrastructure and cost drivers
• Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this support
• Prior experience of working within a clinical research/healthcare setting
• Spanish speaking is a bonus, however not essential
• Effective time management skills, with a strong ability to manage multiple projects and timelines
• Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point)
• Determined and enthusiastic to embrace an opportunity within a new service
• Team-player with a positive attitude and genuine love to support patients

Medpace Overview

Medpace is a full-service clinical contract research organization (CRO) providing phase l-lV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through the advancement of clinical research. We leverage in-country regulatory and therapeutic expertise across all major therapeutic areas including oncology, cardiology, metabolic, endocrinology, central nervous system, and anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, we employ more than 6,500 people across 40+ countries.