Environment Manager

Role purpose

The Environment Manager will coordinate the usage and management of various system and application environments used within the MUFG Retirement Solutions IT. This will include Dev Test, Dev Ops, Pre-Production and Production. You will also maintain the current utilisation and provide support to the Systems Administration team to help improve the availability and stability of the environments. This includes usage management, issue management, state of diagnosis, resolution, root cause analysis of issues and help document problem workarounds with the help of dashboards. You will also provide support for scheduled release upgrades and deployments. You will also ensure service requests are appropriately actioned according to service levels and performance targets. You will provide technical support to core business application environments to ensure 24x7 availability for critical projects where required.

You must have previous experience in coordinating the support of large complex application environments in financial services industry. Experience supporting multiple Application Servers like JBoss, WebShpere and Weblogic, RDBMS including Oracle and SQL Server and Web Servers is essential.

Key Accountabilities and main responsibilitiesStrategic Focus

Identify, own and deliver new initiatives in the team

Drive innovation using the new features in Oracle Database software

Assist with the transition to cloud from a Database perspective.

Identify, collect requirements, develop workflows to automate DBA processes

Analyse, develop and implement process to secure, reduce downtime and optimise Database performance

Operational Management

Liaise with the appropriate stakeholders across the MUFG Retirement Solutions to coordinate the usage and management of various system and application environments

Maintain the current utilisation and provide support to the Systems Administration

Maintain dashboards related to environment usage management, issue management, state of diagnosis, resolution, root cause analysis of issues and problems.

Ensure IT Systems stability through suitable monitoring and capacity management reporting

Provide IT support to business users through systems problem solving and maintenance when required

Provide support to the site reliability engineers to implement and administer Enterprise Application servers, Databases and associated system environment solutions

Provide technical support to core business application environments to ensure availability for critical projects where required.

Organise and attend meetings related to environment management

Work with business users and IT colleagues to ensure timely resolutions are provided to identified issues

Completion of regular tasks to support team SLAs

Manage code release and deployment across multiple platforms,

Develop and Maintain Documentation related to Standard Operations Procedures

Contribute to improve efficiency of team process and procedure

Provide system and environment related KPIs as required

Ensure that established procedures and standards are adhered to

Assist to scope system change requirements

Provide effective support and minimise downtime to the business by liaising with developers, back-end support, database administrators and vendors

Collaborate with other team members to improve the overall performance delivered to customers

Participate in after hours and weekend support as and when required.

People Leadership

Provide training to the junior IT support teams on supported tools and environments as required

Governance & Risk

Help resolving Information Security Corrective actions

Develop and Maintain Documentation related to Standard Operations Procedures

Raising security issues and breaches to Manager

Report to Management of any issues that may impact the Business

Monitoring service levels for Incidents and Requests and implementing improvement programs to achieve objectives.

Maintain awareness and champion ITIL best practices

Adhere to all MUFG Retirement Solutions standards, policies and procedures

Experience & Personal Attributes

Minimum 5 years experience in coordinating the support of large complex application environments in financial services industry

Ability to organize and chair meeting with IT stakeholders is essential.

Experience of building and maintaining multiple application environment status dashboards.

Background in financial services and securities industry such as Registry, Broking, Exchange, Superannuation or Trading.

Ability to handle multiple/concurrent projects planning

High level of problem-solving skills to handle complex software and interface support issues

Negotiation skills in regard to managing expectations

Experience in supporting applications on J2EE, Java, JSP, Apache and Tomcat

Experience in Supporting multiple Application Servers including JBoss, Websphere

Knowledge of RDBMS and SQL

Sound knowledge of MS Office Products

Excellent documentation skills

Effective oral and written communications skills

Willingness to accept responsibility and be accountable for service provided

Ability to work on call after hours and weekend in a rostered 24x7 environment as and when required.

Analytical and Systematic approach to work

Ability to work effectively in a team

Pleasant and helpful personality

Preferred

Tertiary qualification in Computer Science

Background in financial services and securities industry such as Registry, Broking, Exchange, Superannuation or Trading