Epic Program Manager
Alteva RCM, a healthcare revenue cycle management vendor, is hiring an Epic Program Manager to manage its operating footprint inside client Epic environments — handling user access, security roles, workqueues, routing, and reporting; coordinating with client Epic/IT teams; leading Epic onboarding and go-live; and building training and SOPs for operations staff. Requires 5+ years with Epic revenue
- Compensation
- $120K–$160K / yr
- Location
- Queens, New York, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Project management
- Posted
Skills
Must have
- 5+ years of experience with Epic revenue cycle applications, including implementation, optimization, or application support
- Strong understanding of revenue cycle operations: coding, billing, A/R resolution, denials, payment workflows
- Experience with Epic workqueue design, routing, security roles, and reporting
- Experience coordinating with client or health system Epic analyst and IT teams
- Experience managing cross-functional projects, testing, and go-live activities
- Experience developing training content, SOPs, and workflow documentation
- Ability to translate operational requirements into clear system requests and technical concepts into operational implications
- Strong organizational, communication, and problem-solving skills; ability to manage multiple clients and priorities
- Advanced proficiency in Microsoft Office applications, especially Excel
Nice to have
- Bachelor's degree in Healthcare Administration, Information Systems, Business, or related field, or equivalent experience
- Current or previous Epic certification, particularly Resolute Professional Billing and/or Hospital Billing
- Experience at an RCM company, outsourcer, or vendor working within client-owned Epic environments
- Experience supporting multi-specialty physician organizations or multiple healthcare clients
- Familiarity with HL7, Epic reporting and extracts (e.g., Clarity), or integration concepts
- Working knowledge of HIPAA and healthcare access and security requirements
- Experience with out-of-network billing or the IDR process
Full description
About Us
At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.
Position Summary
The Epic Program Manager owns Alteva’s operating footprint inside client Epic environments, ensuring Alteva’s Operations teams can deliver coding, billing, A/R, and IDR services effectively when that work is performed in, or depends on, a client’s Epic system. This role manages access, security roles, workqueues, routing, and reporting within client Epic instances, and serves as Alteva’s primary point of coordination with client Epic application and IT teams. Operations staff perform the work; the Epic Program Manager enables and prepares them to do it, building Epic workflow training, supporting staff proficiency, and partnering with the Integration Analyst and the claims pipeline team so data and Alteva solutions flow correctly between client Epic and Alteva systems. The role partners closely with Implementation & Client Readiness on client onboarding and shares post-go-live monitoring and support with the Integration Analyst.
Key ResponsibilitiesClient Epic Environment Management
- Manage Alteva’s presence in each client Epic environment, including user access, security roles, workqueues, routing, and reporting, in line with the access model and standards set by the Director
- Serve as the primary point of coordination with client Epic analysts, application teams, and IT for revenue cycle system matters
- Coordinate requests, configuration changes, and enhancements with client Epic teams and track them through completion
- Monitor client Epic upgrades and changes for downstream impact on Alteva workflows and communicate impacts in advance
- Maintain documentation of each client’s Epic build, access, and configuration relevant to Alteva services
Workqueue Governance & Routing
- Establish and maintain standards for the client Epic workqueues Alteva staff work, including ownership, assignment, prioritization, and escalation
- Partner with client Epic teams to ensure claims, coding items, A/R and denial follow-up, and other in-scope work are routed to Alteva appropriately
- Evaluate workqueue volume, aging, productivity, and resolution patterns to identify routing gaps, bottlenecks, and duplicate or manual workflows
- Document routing rules, escalation criteria, and approved workflow changes for each client
Client Onboarding & Go-Live
- Partner with Implementation & Client Readiness to execute Epic-related onboarding using the client integration playbook and technical standards