Epic Sr. Manager, Resolute Billing

The Resolute Application Manager provides day-to-day leadership for the Epic Resolute Professional Billing (PB) application team, ensuring the system fully supports Quest Diagnostics’ revenue cycle, operational, and financial goals. This role is responsible for guiding the team that configures, maintains, and optimizes our critical billing systems. Reporting to the Leader of Epic Resolute, this manager will translate strategic business needs into technical execution. The core focus is on maximizing team performance, ensuring the quality and integrity of all system builds, and delivering an optimized, high-quality billing experience.

Pay Range: $145,000 - $160,000 / year

• Lead, motivate, and manage a high-performing team of Epic Resolute Analysts

• Set clear goals and accountability metrics; provide coaching and feedback to develop the team's technical and professional capabilities

• Conduct performance reviews, define individual development plans, and cultivate a pipeline for future Resolute team leadership

• Oversee the portfolio of all revenue cycle projects, from small optimizations to large-scale implementations, ensuring alignment with strategic priorities

• Implement and manage a project governance framework to standardize project intake, prioritization, and status reporting

• Guide the team in risk mitigation, issue resolution, and effective stakeholder communication to ensure projects are delivered on time and within scope

• Review and approve complex system builds to guarantee data accuracy, regulatory compliance, and system stability

• Direct the team to provide robust, actionable analytics that identify root causes of operational issues (e.g., denial trends, revenue leakage, workflow inefficiencies)

• Serve as a key escalation point for complex Epic PB issues, performing root cause analysis and driving resolution

• Ensure analytical findings are translated into concrete recommendations and business cases for process improvement projects

• Establish and enforce configuration governance and change-management standards to ensure system integrity

• Partner with leadership to execute the strategic vision for Resolute, translating high-level goals into actionable team projects

• Collaborate with stakeholders in Finance, Revenue Cycle Operations, and IT to ensure Resolute is scalable, secure, and aligned with enterprise goals

• Create a culture focused on optimization of Epic Resolute

• Manage upgrades to ensure stability, security and business continuity

Required:

• 7+ years of progressive experience in healthcare revenue cycle including Epic Resolute, configuration, implementation and support