Equities Application Support Lead Analyst, Vice President
- Compensation
- Not disclosed
- Location
- New York New York United States
- Work setup
- Not specified
- Seniority
- C level
- Employment
- Full time
- Experience
- 5+ years
- Category
- It support
- Posted
Skills
Nice to have
- Own and provide L2 support for mission-critical & Equities E-trading applications
- Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure
- Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums.
- This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema a
- Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc.
- When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
- Follow through to ensure each problem is resolved according to SLA.
- Effectively communicate issues and status updates with business support, regional colleagues, and development teams.
Full description
Overview of Citi:
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Role / Position Overview
CITI is seeking a highly motivated candidate for the position of ‘Equities Electronic Trading Technology Production Support Lead Analyst' within our global support team located in the NY trading floor. The successful candidate will be responsible for supporting our suite of Equities E-trading applications.
The primary responsibility of the successful candidate will be to provide technical support and production management functions in line with the global support strategy, which will encompass managing a wide variety of issues ranging from business to technology problems.
The role will be very hands-on. Our team specifically works very close with the development team, so we use a very investigative approach to problems as they arise. This individual will provide technical direction to fellow teammates. Additionally, the individual will be required to partner with teams in other countries/regions and as such strong communication skills will be required. The individual will form part of a globally aligned team that will provide an additional level of support to regional support teams that are based at/near the trading desks.
Essential Skills
- Equities Support experience (5+ years minimum)
- Trade floor support experience
- FIX Knowledge
- Python and Perl (the team supports applications built in Java as well)
- Linux/Unix Shell Scripting
- SQL database
- Clear communication Skills
- Passion to grow within prod support space
- 7 or more years of application support experience
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Ability to communicate appropriately to relevant stakeholder
Nice to have:
+KDB experience
Responsibilities:
- Own and provide L2 support for mission-critical & Equities E-trading applications
- Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.