EUC Desktop Support Engineer

Salary: RM 3,500 – RM 4,000 per month

About the role

The Desktop Support Engineer is responsible for delivering on-site End User Computing (EUC) and endpoint support services within a fast-paced and highly regulated banking environment. The role focuses on ensuring the availability, performance, security, and reliability of endpoint devices and workplace technology services used by bank employees. The successful candidate will provide technical support for desktops, laptops, mobile devices, printers, collaboration tools, and related workplace technologies while maintaining high standards of customer service, operational excellence, security compliance, and service delivery.

Key responsibilities

• Endpoint Support and Maintenance

• Incident and Service Request Management

• Endpoint Compliance and Security Support

• Asset and Inventory Management

• Customer and Operational Support

• Standby and After-Hours Support

About you

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or related discipline

• Minimum 2 to 5 years of experience in Desktop Support, EUC Support, Workplace Technology Support, or End User Services

• Proven experience supporting Windows-based desktop and laptop environments

• Experience supporting Microsoft 365 applications and enterprise workplace technologies

• Experience working within SLA-driven support environments

• Experience in banking, financial services, or other highly regulated environments is preferred

• Microsoft Windows 10 and Windows 11 administration and support

• Microsoft Office 365 and Outlook support

• Active Directory and Azure Active Directory user administration

• Endpoint deployment, imaging, and software installation