EV Charger Technical Support Manager

EV Charger Technical Support Manager

Work Location: On-site only — Fremont, California (No remote or hybrid options available)

Zerova Technologies USA

Who We Are

Zerova Technologies is a global leader in AC Level 2 and DC Level 3 EV charging solutions, powering EV brands in over 60 countries. As a pure white-label provider and subsidiary of Phihong Technology, we bring 50+ years of power electronics expertise to the EV market. With a new U.S. engineering center launching in 2026, Zerova is rapidly expanding in North America.

We’re driven by innovation, collaboration, and a deep commitment to sustainability. By joining our team, you’ll play a direct role in accelerating the world’s transition to cleaner transportation.

What You’ll Do

As Technical Support Manager, you’ll lead our U.S. support operations for AC and DC charging solutions, ensuring customers stay powered and satisfied. You’ll manage people, processes, and technology to keep uptime, and Charge Success Rate (CSR) high and issues resolved quickly.

• Lead & Inspire – Manage a growing team of Support Technicians, Field Application Engineers (FAEs), and SLA partners.

• Own Performance – Drive KPIs including uptime, case resolution time, and customer satisfaction.

• Customer Champion – Be the escalation point for major accounts, ensuring every interaction reflects Zerova’s commitment to service.

• Problem Solver – Guide troubleshooting and root cause analysis, working with R&D to deliver continuous improvement.

• System Builder – Optimize Salesforce Service Cloud workflows, reporting, and analytics.

• Trainer & Mentor – Help to develop training for customers, partners, and your own team.

• Collaborator – Partner with fleets, CPOs, OEMs, and CPMS providers to ensure smooth interoperability.

• Road Warrior (Sometimes) – Travel up to 25% for site support, deployments, and training.

What We’re Looking For

• Bachelor’s in Electrical Engineering, Electronics, or related field (or equivalent experience).

• 5+ years in technical support, field service, or power electronics (2+ in leadership).

• Solid knowledge of AC/DC power systems, OCPP networking, and EVSE troubleshooting.

• Experience managing teams and third-party service providers.

• Proven ability to deliver on KPIs and SLAs.

• Salesforce Service Cloud or CRM experience a plus.

• Strong leadership, organizational, and communication skills.