Event Security Officer

We are seeking an experienced and motivated PT Event Security Officer to join our team. Event Security personnel have a direct responsibility for the experience, welfare, and safety of PHX Arena guests. By maintaining established security policies and procedures, staff will protect the arena, its assets, employees, and guests.
Your Role on the Team
Providing outstanding Customer Service is a main component of this role. Personnel will serve as information specialists responding professionally and patiently to guests’ comments, questions, and requests as well as greet, welcome, and thank customers as they arrive and exit each event. A significant portion of your shift will consist of searching guests’ bags via x-ray for prohibited items and monitoring guest flow through walk through metal detectors, utilizing hand wands when necessary.

Provide outstanding customer service that exceeds guests’ expectations while always seeking to find opportunities to improve guest experience
Have a strong understanding of the arena layout to provide guests assistance and clear direction including during emergency situations
Respond quickly and accurately to an incident. Utilize friendly persuasion and be firm and consistent while maintaining the highest professional standards
Have a clear understanding of and ensure arena policies and procedures are followed by maintaining order and ensure adherence to all safety rules
Respond to customer inquiries in a professional manner
To ensure safety, monitor and control crowds during all events
Verify credentials to control access into restricted areas
Write clear and concise incident reports
Monitor, patrol and respond to alarms/emergency situations inside/outside the Arena

Your Skills and Experience

Excellent customer service skills, friendly, outgoing personality, and verbal communication skills
Works well with others in a team environment
Maintain a neat, professional appearance as outlined by the Employee Handbook
Ability to remain calm and focused at all times
Ability to exercise sound judgment to diffuse volatile situations
Ability to memorize layout of Mortgage Matchup Center
Ability to be flexible with various post/work location based on business needs
High school diploma required
Must be at least 18 years of age
Customer service experience in a fast-paced environment
Proficiency in Microsoft Office products is recommended